Director of Clinical Operations (NP, DNP, or MSN)

CommuniCare Health Services • Charleston, WV

4d • Onsite

About The Position

Personalized Health Partners is recruiting an experienced Nurse Practitioner to oversee clinical operations at assigned West Virginia facilities. The role oversees high-quality primary care using a high-touch, person-centered care model for seniors and other residents in settings that may include skilled nursing facilities, assisted living and independent living communities, as well as telehealth. The Director manages clinical staff and resources, including hiring, training, performance management and evaluation.

This is a field-based position, with at least 60% of time in the field and 40% in administrative work. The Director is expected to visit assigned facilities at least monthly and as needed to ensure adequate Nurse Practitioner coverage. The role also provides weekly performance reviews to Nurse Practitioners on productivity, acute-visit completion, unsigned notes, cancelled visits and incomplete Relias trainings. Travel to assigned facilities is required as needed.

Requirements

• Master of Science in Nursing, Doctor of Nursing Practice, or graduation from an NP Certificate Program.
• National certification through AANP or ANCC.
• Active, unrestricted state license or licenses.
• Ability to obtain licensure in additional states in the service area as requested; telehealth providers must be licensed in OH, IN, WV, MD, VA, PA and MO.
• Active DEA license.
• U.S. work authorization.
• At least 2 years of clinical experience as a Nurse or Nurse Practitioner in a geriatric, adult or family practice setting.
• Ability to work in a flexible environment and schedule.
• Strong oral and written communication skills.
• Detail-oriented, with the ability to work independently and in a team setting.
• Customer-service approach when working with teams and residents.
• Strong time-management skills, including the ability to prioritize competing deadlines and achieve goals.
• Passion for providing healthcare to senior and low-income populations.

Nice To Haves

• At least 1 year of clinical management experience as a Nurse or Nurse Practitioner in a geriatric, adult or family practice setting.
• Training or clinical experience in geriatrics.
• At least 3 years of clinical experience as a Nurse Practitioner.
• Experience with coding, ICD-10 and HCC (Hierarchical Condition Categories).
• Experience or training working in a metrics- and results-driven healthcare model.
• Openness to professional development through training, obtaining certifications if necessary, and attending team meetings.
• Experience working in value-based care models.
• Training or experience in geriatric, assisted living or skilled nursing settings.
• Experience working in a collaborative healthcare setting to drive positive outcomes and achieve goals.
• Training or experience in an outpatient primary care setting.

Responsibilities

• Ensure delivery of high-quality patient care and compliance with applicable regulations and standards.
• Provide ongoing performance feedback, coach employees in disciplinary matters, and seek assistance from the Senior Director of Clinical Operations for disciplinary actions or termination.
• Identify educational needs and work with educators to develop and implement training.
• Develop and implement operational strategies for the clinical team.
• Review clinical opportunities and recommend strategic plans for improvement.
• Maintain appropriate and compliant documentation in the electronic medical record system.
• Develop relationships with key stakeholders within skilled nursing facilities.
• Support strategic initiatives related to value-based care.
• Provide an excellent customer experience to foster customer satisfaction and retention.
• Practice ethically and in accordance with professional Scope and Standards of Practice and board certification.
• Follow state and federal regulations, guidelines and laws.
• Collaborate with facility leadership teams.
• Visit assigned facilities at least monthly and as needed to ensure adequate Nurse Practitioner coverage for resident care and facility needs.
• Provide weekly performance reviews to Nurse Practitioners regarding productivity, acute-visit completion rates, unsigned notes, cancelled visits and uncompleted Relias trainings.

What This Job Offers

• Job Type: Full-time
• Career Level: Director