Director of Clinical Operations (NP, DNP, or MSN)

CommuniCare Health Services • Baltimore, MD

1d • Onsite

About The Position

Personalized Health Partners is recruiting an experienced Nurse Practitioner to supervise clinical operations at assigned Maryland facilities. The Director of Clinical Operations (DCO) oversees high-quality primary care in a high-touch, person-centered care model for seniors and other residents in settings that may include skilled nursing facilities, assisted living and independent living communities, as well as telehealth. The role oversees clinical operations and manages staff and resources, including hiring, training, performance management and evaluation.

This is a field-based role, with at least 60% of time spent in the field and 40% on administrative work. The DCO is expected to be present at assigned facilities at least monthly and as needed, including to help ensure adequate Nurse Practitioner coverage. The position requires travel to assigned facilities. The DCO collaborates with facility leadership and provides weekly performance reviews to Nurse Practitioners on productivity, acute-visit completion, unsigned notes, cancelled visits and uncompleted Relias trainings.

Requirements

• Master of Science in Nursing, Doctor of Nursing Practice, or graduation from an NP Certificate Program.
• National certification through AANP or ANCC.
• Active, unrestricted state license(s).
• Ability to obtain licensure in additional states in the service area as requested; telehealth providers are required to be licensed in OH, IN, WV, MD, VA, PA and MO.
• Active DEA license.
• US work authorization.
• At least 2 years of clinical experience as a Nurse or Nurse Practitioner in a geriatric, adult or family practice setting.
• Ability to work in a flexible environment and schedule.
• Passion for providing healthcare to senior and low-income populations.
• Strong oral and written communication skills.
• Detail-oriented, with the ability to work independently and as part of a team.
• Customer-service approach when working with teams and residents.
• Strong time-management skills and ability to prioritize competing deadlines while achieving goals.

Nice To Haves

• At least 1 year of clinical management experience as a Nurse or Nurse Practitioner in a geriatric, adult or family practice setting.
• Training or clinical experience in geriatrics.
• At least 3 years of clinical experience as a Nurse Practitioner.
• Experience with coding, ICD-10 and HCC (Hierarchical Condition Categories).
• Experience or training working in a metrics- and results-driven healthcare model.
• Openness to professional development through training, obtaining certifications if necessary, and attending team meetings.
• Experience working in value-based care models.
• Training or experience in geriatric, assisted living and/or skilled nursing settings.
• Experience working in a collaborative healthcare setting to drive positive outcomes and achieve goals.
• Training or experience in an outpatient primary care setting.

Responsibilities

• Ensure delivery of high-quality patient care and compliance with regulations and standards.
• Provide ongoing performance feedback, coach employees in disciplinary matters, and obtain assistance from the Senior DCO for disciplinary actions or termination.
• Identify educational needs and work with educators to develop and implement training.
• Develop and implement operational strategies for the clinical team.
• Review clinical opportunities and recommend strategic plans for improvement.
• Maintain appropriate and compliant documentation in the electronic medical record (EMR) software.
• Develop relationships with key stakeholders within skilled nursing facilities.
• Support strategic initiatives regarding value-based care.
• Provide an excellent customer experience to foster customer satisfaction and retention.
• Practice ethically and in accordance with the Scope and Standards of Practice of the profession and Board Certification.
• Follow state and federal regulations, guidelines and laws.
• Collaborate with facility leadership.
• Be present at assigned facilities at least monthly and as needed to ensure adequate Nurse Practitioner coverage for resident care and facility needs.
• Provide weekly performance reviews to Nurse Practitioners regarding productivity, acute-visit completion, unsigned notes, cancelled visits and uncompleted Relias trainings.
• Manage staff and resources, including hiring, training, performance management and evaluation.

What This Job Offers

• Job Type: Full-time
• Career Level: Director