Director of Clinical Operations, Indiana

CommuniCare Health Services • Indianapolis, IN

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About The Position

The Director of Clinical Operations (DCO) at Personalized Health Partners (PHP) oversees high-quality primary care through a high-touch, person-centered care model for seniors and other residents in settings including skilled nursing facilities, assisted living and independent living communities, and via telehealth. The DCO oversees PHP clinical operations and manages staff and resources, including hiring, training, performance management, and evaluation. This field-based role requires at least 60% time in the field and 40% administrative work, with 50% travel to buildings in the assigned territory. The DCO is expected to visit assigned facilities at least monthly and as needed to help ensure adequate nurse practitioner coverage.

Requirements

• Must be a Nurse Practitioner and have skilled nursing facility (SNF) experience.
• Experience supervising multiple Nurse Practitioners.
• Master of Science in Nursing, Doctor of Nursing Practice, or graduation from an NP certificate program.
• National certification from AANP or ANCC.
• Active, unrestricted state license or licenses.
• Ability to obtain licensure in additional states in the service area as requested; telehealth providers must be licensed in OH, IN, WV, MD, VA, PA, and MO.
• Active DEA license.
• US work authorization.
• At least 2 years of clinical experience as a nurse or Nurse Practitioner in a geriatric, adult, or family practice setting.
• Ability to work in a flexible environment and schedule.
• Strong oral and written communication skills.
• Detail oriented, with the ability to work independently and as part of a team.
• Customer-service approach when working with teams and residents.
• Strong time management skills and the ability to prioritize competing deadlines while achieving goals.
• Passion for providing healthcare to senior and low-income populations.

Nice To Haves

• At least 1 year of clinical management experience as a nurse or Nurse Practitioner in a geriatric, adult, or family practice setting.
• Training or clinical experience in geriatrics.
• At least 3 years of clinical experience as a Nurse Practitioner.
• Experience with coding, ICD-10, and HCC (Hierarchical Condition Categories).
• Experience or training in a metrics- and results-driven healthcare model.
• Openness to professional development through training, obtaining certifications if necessary, and attending team meetings.
• Experience working in value-based care models.
• Training or experience in geriatric, assisted living, or skilled nursing settings.
• Experience working in a collaborative healthcare setting to drive positive outcomes and achieve goals.
• Training or experience in an outpatient primary care setting.

Responsibilities

• Ensure high-quality patient care and compliance with regulations and standards.
• Provide ongoing performance feedback, coach employees in disciplinary matters, and seek assistance from the Senior DCO for disciplinary actions or termination.
• Identify educational needs and work with educators to develop and implement training.
• Develop and implement operational strategies for the clinical team.
• Review clinical opportunities and recommend strategic plans for improvement.
• Maintain appropriate, compliant documentation in the electronic medical record (EMR).
• Develop relationships with key stakeholders within skilled nursing facilities.
• Support strategic initiatives related to value-based care.
• Provide an excellent customer experience to foster customer satisfaction and retention.
• Practice ethically and in accordance with the scope and standards of practice of the profession and board certification.
• Follow applicable state and federal regulations, guidelines, and laws.
• Collaborate with facility leadership teams.
• Visit assigned facilities at least monthly and as needed to help ensure adequate nurse practitioner coverage for resident care and facility needs.
• Provide weekly performance reviews to nurse practitioners on productivity, acute-visit completion rates, unsigned notes, cancelled visits, and incomplete Relias trainings.

What This Job Offers

• Job Type: Full-time
• Career Level: Director