Director of Clinical Operations (Registered Dietitian)

Healthcare Services Group•Baltimore, MD

About The Position

Healthcare Services Group (HCSG), which typically services long-term care and nursing facilities, is hiring a Director of Clinical Operations (Registered Dietitian). The role builds, directs, and manages a regional clinical staffing business serving the long-term and post-acute care industry. The Director works with Human Resources and other stakeholders in Bensalem, Pennsylvania, and in the field to recruit, hire, train, schedule, support, and retain Registered Dietitians. The role oversees clinical coverage, performance management, budgets and revenue targets, regulatory compliance, quality monitoring, client support, and clinical services strategy. It also partners with operations and corporate teams on business development, strategic planning, product development, and process improvement. The position offers a base salary of $80,000–$85,000 per year, incentive bonus eligibility, and a potential car. The candidate must live in the service area; relocation costs are not provided.

Requirements

Bachelor’s degree or higher in Dietetics or a related field from an accredited college or university.
Registration by the Commission on Dietetic Registration of the Academy of Nutrition and Dietetics and a state dietetics license where applicable.
Three to five years of dietary experience in long-term care with managerial clinical and food-services responsibilities.
A combination of management and clinical experience.
Ability to lead, direct, and support a team in a diverse environment.
Highly developed interpersonal, analytical, and communication skills.
Ability to stay current with industry regulations, identify issues, and implement necessary changes.
Successful P&L and budgetary management experience.
Must provide a criminal background check.
Must submit to a Motor Vehicle Check and maintain a valid driver’s license.
COVID-19 vaccine where required by state law and/or location preference.
Must live in the service area; relocation costs are not provided.
Ability to lift and carry up to 10 pounds and push and pull up to 10 pounds.
Ability to stand, sit, bend, and walk for extended periods.
Ability to manage the stress of multiple tasks.
Must be able to see, taste, and smell.
Must be able to work around food and cleaning products.

Responsibilities

Build, direct, and manage a regional scalable clinical staffing business serving the long-term and post-acute care industry.
Work with Human Resources and other stakeholders to recruit, hire, and train team members.
Assign Registered Dietitians’ work schedules and areas of responsibility to ensure appropriate, compliant clinical coverage at client facilities.
Conduct performance evaluations in accordance with Company policy.
Follow guidelines and limits governing the use of external contract Registered Dietitian Nutritionist services, and participate in Company record-keeping systems when those services are used.
Work with Human Resources and other stakeholders to implement a retention strategy for the Registered Dietitian team, including routine group communications and periodic team-building, engagement, and educational meetings.
Participate in budget and oversight processes; monitor and approve expenses according to Company policy, including labor, contract services, supplies, travel, education and training, and recruitment in coordination with Human Resources.
Monitor and approve revenue targets for internal HCSG dining accounts and external contract Registered Dietitian Nutritionist services.
Use and maintain Company-approved systems for tracking and managing financial performance against budget.
Maintain in-depth knowledge of Mealtracker and manage clinical requirements through the system, including supporting menu and diet extensions for operationally developed menus.
Communicate, develop, and implement corrective action plans as needed in coordination with Human Resources.
Oversee compliance with Company programs, policies, procedures, and ethics standards.
Review audit and quality-monitoring measures and regulatory performance data to ensure quality targets and thresholds are consistently met.
Provide direction and support regarding regulatory compliance.
Provide clinical support to HCSG operations and coordinate with clinical leaders at client organizations as required.
Participate in quarterly client business review meetings as needed.
Collaborate with HCSG Sales, Marketing, and Learning and Development teams to support new revenue opportunities for full-service Dining or Clinical Services.
Participate in corporate work groups, as requested, for strategic planning and product development related to clinical policies and procedures, clinical infrastructure, and process improvement.
Participate in operational meetings for strategic planning and performance review.
Support operations to ensure sound clinical practices are incorporated into food handling, preparation, service, and delivery.
Manage and direct special projects within the area of responsibility.
Communicate effectively, verbally and in writing, with clients, physicians, staff, residents, residents’ families, consultants, and corporate staff about clinical aspects of dietary services.
Ensure compliance with Company workplace-safety policies and procedures, including infection-control procedures and universal precautions.

Benefits

Incentive bonus eligibility
Unlimited Paid Time Off
Comprehensive medical, dental, and vision benefits
Free telemedicine services on Day 1
Free prescription discount program
401(k)
Earned-wage access through PNC EarnedIt
Financial wellness support through PNC Workplace Banking
Employee assistance programs
Training and development opportunities
Employee recognition programs
Employee stock purchase plan
Nationwide transfer opportunities and career development
Benefits may vary by location and eligibility and may include vacation, holiday, and sick pay, as well as voluntary insurance products
Potential car