Director of Clinical Operations (Registered Dietitian)

Healthcare Services Group, Inc.•Baltimore, MD

5d•$80,000 - $85,000

About The Position

Healthcare Services Group (HCSG), which services long-term care and nursing facilities, is hiring a Director of Clinical Operations (Registered Dietitian). The position builds and manages regional clinical staffing services for the long-term and post-acute care industry. It oversees Registered Dietitian staffing, recruitment, training, retention, clinical coverage, financial performance, regulatory compliance, quality, and client support. The role also supports operational and business development initiatives and special projects. The position offers a base salary of $80,000–$85,000 per year, incentive bonus eligibility, and a potential car. The role requires living in the service area; relocation costs are not provided.

Requirements

Bachelor’s degree or higher in Dietetics or a related field from an accredited college or university.
Registration by the Commission on Dietetic Registration of the Academy of Nutrition and Dietetics and state licensure in Dietetics, where applicable.
Three to five years of dietary experience in long-term care, including managerial clinical and food-services responsibilities.
Combination of management and clinical experience.
Ability to lead, direct, and support a team in a diverse environment; highly developed interpersonal, analytical, and communication skills.
Ability to stay current on industry regulations, identify issues, and implement necessary changes.
Successful P&L and budgetary management experience.
Must provide a criminal background check.
Must submit to a motor vehicle check and maintain a valid driver’s license.
COVID-19 vaccination where required by state law and/or location preference.
Ability to lift and carry up to 10 pounds, push and pull up to 10 pounds, and stand, sit, bend, and walk for extended periods.
Ability to manage the stress of multiple tasks.
Ability to see, taste, and smell.
Ability to work around food and cleaning products.
Must live in the service area; relocation costs are not provided.

Responsibilities

Build, direct, and manage a scalable regional clinical staffing business serving the long-term and post-acute care industry.
Work with Human Resources and other stakeholders in Bensalem, Pennsylvania, and in the field to recruit, hire, and train team members.
Assign Registered Dietitians’ work schedules and areas of responsibility to ensure appropriate, compliant clinical coverage in client facilities.
Conduct performance evaluations in accordance with Company policy.
Follow guidelines and limits for use of external contract RDN services and participate in Company record-keeping systems when used.
Work with Human Resources and other stakeholders to implement a retention strategy for the Registered Dietitian team, including routine group communications and periodic team-building, engagement, and educational meetings.
Participate in budgeting and oversight, monitoring and approving expenses according to Company policy, including labor, contract services with approval, supplies, travel, education and training, and recruitment with HR.
Monitor and approve revenue targets for internal HCSG dining accounts and external contract RDN service strategy and growth.
Use and maintain Company-approved systems to track and manage financial performance against budget.
Demonstrate in-depth knowledge of Mealtracker and manage clinical requirements through the system, including support for menus and diet extensions for operationally developed menus.
Communicate, develop, and implement corrective action plans in coordination with Human Resources as necessary.
Oversee compliance with Company programs, policies, procedures, and standards of ethics.
Review audit and quality-monitoring measures and regulatory performance data to help ensure quality targets and thresholds are consistently met.
Seek and provide direction and support regarding regulatory compliance.
Provide clinical support to HCSG operations and coordinate with internal stakeholders and client organizations’ clinical leaders as required.
Participate in quarterly client business review meetings as needed.
Collaborate with HCSG Sales, Marketing, and Learning and Development teams to support new revenue opportunities in full-service dining or clinical services.
Participate in corporate work groups, as requested, for strategic planning and product development related to clinical policies and procedures, clinical infrastructure, and process improvement.
Participate in operational meetings for strategic planning and performance review.
Support operations in integrating sound clinical practices into food handling, preparation, service, and delivery.
Manage and direct special projects within the area of responsibility.
Communicate effectively, orally and in writing, with clients, physicians, staff, residents, residents’ families, consultants, and corporate staff on clinical aspects of dietary services.
Ensure compliance with workplace safety policies and procedures, including infection-control procedures and universal precautions.

Benefits

Incentive bonus eligibility
Unlimited paid time off
Comprehensive medical, dental, and vision benefits
Free telemedicine services starting on Day 1
Free prescription discount program
401(k)
PNC EarnedIt pay access
Financial wellness support from PNC Workplace Banking
Employee assistance programs
Training and development opportunities
Employee recognition programs
Employee stock purchase plan
Nationwide transfer opportunities and career development
Potential car
Additional benefits may vary by location and eligibility and may include vacation, holiday, and sick pay, as well as other voluntary insurance products.