Regional Director of Clinical Operations, Administrator

St. Croix Hospice•Sioux City, IA

About The Position

The Regional Director of Clinical Operations is responsible for the overall direction of hospice clinical services. The role establishes, implements, and evaluates goals and objectives for hospice services that meet and promote quality standards and contribute to the organization’s overall philosophy. The position coordinates clinical services, supports clinical managers and teams, oversees personnel and clinical records, and helps ensure regulatory compliance and the safe, high-quality delivery of hospice care. In the Administrator’s absence, the Regional Director serves as acting Administrator and is authorized to act on the Administrator’s behalf.

Requirements

Current Registered Nurse licensure to practice professional nursing in the state.
At least 2 years of demonstrated ability to supervise and direct professional and administrative personnel.
Ability to market and deal tactfully with customers and the community.
Licensed driver with an automobile insured in accordance with state and/or organizational requirements and in good working order.
Excellent observation, verbal, and written communication skills.
Knowledge of business management, governmental regulations, and CHAP standards.
Ability to pass a DHS background study.
Ability to push, pull, lift, and carry up to 30 pounds, and occasionally up to 50 pounds.
Ability to adapt to a variety of work conditions to ensure high-quality patient care in a home setting.

Nice To Haves

Bachelor’s degree in Nursing from a program accredited by the National League for Nursing is strongly preferred.
Master’s degree preferred.

Responsibilities

Coordinate and oversee direct and indirect patient services provided by clinical organization personnel.
Participate in operational planning and budgeting.
Guide and counsel Managers of Clinical Services to continually improve hospice care services.
Assist with managing clinical teams and planning, and help clinical personnel assess, plan, implement, and evaluate patient and family or caregiver care.
Assist the Administrator with preparing and administering the organization’s budget.
Interpret operational indicators to identify census and service-volume changes that may affect staffing, revenue, or expenses.
Evaluate the performance of Managers of Clinical Services and help them develop skills and techniques for evaluating clinician performance.
Hire, evaluate, and terminate organization personnel.
Work with Managers of Clinical Services to conduct annual clinician evaluations, or more frequently when indicated.
Oversee maintenance of patient clinical records, statistics, reports, and other records used to evaluate and report organization activities.
Ensure clinical records are maintained in compliance with local, state, and federal laws.
Maintain adequate and appropriate inventory of supplies and equipment needed to provide patient services.
Develop, implement, and evaluate orientation programs for new personnel and provide or delegate orientation.
Plan and implement in-service and continuing education programs to meet personnel education and training needs.
Assist with evaluating organizational performance through performance improvement programs, productivity measures, and quarterly and annual reviews.
Ensure the quality and safe delivery of hospice services.
Assist in developing organizational goals and develop, recommend, and administer organizational policies and procedures.
Ensure compliance with local, state, and federal laws regarding personnel licensure and certification, and maintain compliance with CHAP Home Care standards.
Stay informed about changes in nursing and hospice care and share relevant information with organization personnel.
Promote hospice referrals in the health care community.
Act as Administrator and exercise authority on the Administrator’s behalf in the Administrator’s absence.
Perform other duties as assigned.