Hybrid Director of Client Operations - Central Florida
About The Position
The Director of Client Operations leads dedicated client teams and manages multiple client accounts within an assigned territory, with the goal of achieving total client satisfaction. The role builds and maintains relationships through effective communication with clients, internal leadership, and other business units. It uses account and financial metrics to assess performance, manage staffing, and support operational implementation of products, services, sales proformas, and contracts. The Director also recruits, hires, trains, and evaluates team members; addresses service concerns and escalated issues; and ensures work processes comply with company policies and applicable regulations. The position is based in Central Florida and requires travel at least 75% of the time.
Requirements
- Bachelor’s degree in Business or Medical Management.
- At least 4 years of management experience in a healthcare setting.
- ROI experience.
- Valid driver’s license and a history of safe driving.
- Demonstrated leadership and decision-making skills.
- Ability to communicate effectively with clients, staff members, and management.
- Ability to manage others effectively, including tracking and monitoring productivity, providing timely feedback, and driving desired results.
- Strong listening and problem-solving skills.
- Ability to maintain confidentiality.
- Self-motivated and results-oriented, with the ability to work with minimal supervision.
- Strong computer skills.
- Ability to learn new things quickly.
- Ability to multitask and work in a fast-paced, dynamic environment.
- Ability to travel at least 75% of the time.
- Ability to live and promote Verisma Core Values.
Nice To Haves
- RHIT certification.
Responsibilities
- Implement and manage multiple client accounts within an assigned territory.
- Maintain regular correspondence with clients through site visits and telephone check-ins.
- Monitor account metrics to assess performance.
- Respond to client concerns in a timely and professional manner.
- Apply understanding of company financial metrics, including revenue mix, revenue per business day, labor per payroll day, and labor productivity standards.
- Use metrics to manage client accounts and adjust staffing needs.
- Develop new business opportunities with existing customers.
- Partner with the sales team to pursue and close new business.
- Provide clients with support and guidance on new product and service offerings.
- Help develop and review sales proformas and contracts and evaluate them for operational implementation.
- Recruit, hire, and train new team members.
- Evaluate staff performance.
- Troubleshoot service issues and partner with IT to resolve escalated matters.
- Carry out responsibilities in accordance with company policies and procedures.
- Monitor work processes for compliance with applicable regulations, including HIPAA and state and federal regulations related to operations and labor.
- Perform other duties as assigned to support effective operation of the department and company.
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What This Job Offers
Job Type
Full-time
Career Level
Director
