Regional Director of Operations -Central PA.

Community Veterinary Partners•Philadelphia, PA

16h•$130,000 - $160,000•Remote

About The Position

The Regional Director of Operations is a strategic member of Community Veterinary Partners’ leadership team, providing tactical direction and vision to a group of veterinary hospitals. The role is responsible for 13 to 17 locations in the Central Pennsylvania region and supports the integration, performance, and growth of hospitals within the CVP family. The Director oversees quality of care, operational excellence, profitable growth, and people and culture. This includes ensuring hospitals meet medical, non-medical, legal, safety, and service standards; improving financial and operational outcomes; managing profit and loss; advancing facility improvement projects; developing hospital leaders and teams; and supporting staffing, recruitment, and employee relations. The position reports to the Senior Regional Director of Operations and involves high travel, primarily by car.

Requirements

Bachelor’s degree in Business Management or a related field, or an equivalent combination of education, training, and experience providing the required knowledge, skills, and abilities.
At least eight years of veterinary practice or management experience.
Reside in the Central Pennsylvania area.
Ability to manage and develop the skills of assigned Practice Managers.

Nice To Haves

Three or more years of multi-location management experience in a service industry role.
Prior knowledge of veterinary practice management software.

Responsibilities

Ensure hospitals provide a high level of customer service to clients and pets.
Ensure CVP medical and non-medical standards are upheld and work with the Medical and Operational Advisory Boards to address areas needing improvement.
Ensure compliance with policies and procedures and local, state, and federal laws.
Ensure the safety of pets, clients, and team members and maintain clean, safe, and organized hospitals.
Oversee successful assimilation of new partner hospitals into the CVP family.
Develop and maintain strong business relationships with Practice Managers, Lead Doctors, and Associate Doctors.
Work with Practice Managers and Lead Doctors to improve operational outcomes, including revenue growth and control of inventory, purchasing, labor, and other expenses.
Manage P&L performance, provide monthly reporting to the Core Leadership team, and develop remediation strategies.
Initiate and supervise facility improvement projects to meet or exceed customer and regulatory expectations.
Review hospital performance and key financial metrics, including revenue, growth, labor, purchasing, and capital expenditures.
Achieve profitable growth objectives within the assigned region.
Partner with Practice Managers and Lead Doctors to address revenue and cost-control challenges and opportunities.
Develop fiscal, strategic, and clinical processes in partnership with hospitals.
Develop, communicate, and implement proactive marketing strategies with the Marketing team to grow hospital revenue.
Assist the Business Development team in identifying opportunities and strategies to acquire additional hospitals.
Develop Practice Managers’ and Lead Doctors’ leadership skills and foster engagement and accountability.
Develop Practice Managers so they continually surpass benchmarks.
Ensure each hospital provides a supportive, positive work environment.
Work with hospital leadership to forecast staffing needs and initiate recruitment.
Partner with Talent Acquisition to recruit and select Doctors and Practice Managers.
Work with Human Resources to select, recruit, develop, and mentor teams.
Serve as an escalation point for employee relations issues and partner with Practice Managers to find amicable resolutions.
Partner with Practice Managers to maintain appropriate scheduling and Doctor coverage, and approve time off for continuing education, PTO, and other needs.
Perform other duties as assigned.