Director of Operations (PA)

Amsurg • Conshohocken, PA

13h • Hybrid

About The Position

The Director of Operations (DOO) oversees governance and operational performance for a portfolio of ambulatory surgery centers (ASCs), typically 10–12 centers across multiple markets. The role partners with physicians, Center Administrators, and health systems to strengthen local partnerships, support growth, and manage the centers’ financial performance. Typical oversight includes approximately $50 million to $100 million in revenue.

This remote-centric hybrid position is based in the Philadelphia metropolitan area and reports to the Vice President of Operations. The DOO develops and executes regional growth strategies, manages ASC governance and board processes, mentors Center Administrators, and partners with corporate teams to improve operations, quality, revenue cycle performance, staffing, and patient experience. The role also manages P&L performance, budgets, forecasts, capital requests, and relationships with physician and health-system partners. Travel averages 40–60% and may be up to 60%.

Requirements

• Bachelor’s degree in healthcare administration or a relevant field, or an equivalent combination of education and work experience.
• Five to seven years of healthcare management experience; experience managing at least $40 million in revenue is specified as preferred.
• At least three years of experience managing healthcare operations.
• Excellent customer service and interpersonal skills to work cooperatively with physicians, staff, and external customers.
• Strong leadership, management, and organizational skills.
• Understanding of healthcare trends and their relationship to ambulatory care.
• Ability to manage multiple projects and tight deadlines while maintaining meticulous attention to detail.
• Excellent verbal and written communication skills, including comfort presenting to senior management, boards, community groups, and physicians.
• Self-motivation and ability to work without direct supervision.
• Ability to integrate and harmonize diverse perspectives, understand and influence others, and build partnerships.
• Excellent judgment and decision-making skills, including the ability to resolve problems quickly and effectively.
• Willingness to travel up to 60% of the time; average travel commitment is 40–60%.

Nice To Haves

• Master’s degree.
• Experience with contract negotiations and managed-care models.
• Experience in a complex, multistate healthcare system.
• Knowledge of operations in an outpatient or physician specialty service line.
• Clinical and/or revenue cycle management experience.

Responsibilities

• Execute center strategy and support the Vice President of Operations in developing local strategy.
• Identify growth opportunities for assigned ASCs, including service-line offerings and organic growth, and implement corporate initiatives.
• Coordinate with marketing, business development, physician recruiting, practice recruiting, communications, and other Directors of Operations on volume-growth initiatives.
• Partner with the Vice President and Senior Vice President on facility partnerships, business development, and strategic planning; secure ASC and board support for proposed strategies.
• Develop and execute strategies to grow case volume, reduce expenses, and improve patient experience and outcomes.
• Manage health-system partners and provider equity group relationships to support clinician satisfaction and operational success.
• Oversee ASC governance, prepare for and lead board meetings, and potentially serve on ASC joint-venture boards or as board chair.
• Manage ASC initiatives and day-to-day operations; mentor and train Center Administrators and coordinate onboarding and learning and development.
• Coordinate with clinical and revenue cycle teams to improve performance and revenue cycle KPIs.
• Build relationships with ASCs and physicians and conduct on-site visits at least quarterly as business needs require.
• Help Center Administrators manage business-office functions, staffing models, FTE utilization, and cost-effective labor practices.
• Back up assigned ASC administrative functions, such as payroll and payables, when needed.
• Partner with corporate support teams on IT, HIPAA, audits, human resources, training and development, policies and procedures, quality, revenue cycle, and procurement.
• Identify and promote best practices, develop ASC-level action plans, and remove barriers to execution.
• Mitigate legal issues in collaboration with the Vice President of Operations and legal department.
• Support physician recruitment and retention for business and market development; communicate corporate initiatives and coordinate their implementation with partners and stakeholders.
• Engage appropriate AMSURG resources and retain ownership of issues through resolution.
• Collaborate with the Vice President on governance and fiduciary responsibilities for assigned ASCs.
• Prepare and lead quarterly board meeting agendas, solicit stakeholder input, record minutes, and follow through on board action items.
• Oversee governance across quality, operational efficiency, labor and staffing, policies and procedures, risk management, regulatory compliance, patient experience, and information technology risk and security.
• Manage and report ASC financial performance; develop budgets and distribution processes with the Vice President’s support.
• Work with Center Administrators on annual capital requests to support growth and address aging equipment.
• Manage the financial performance of assigned ASCs and meet volume and EBITDA targets; explain variances from budget and expectations.
• Budget and forecast P&L for assigned ASCs with input from facility stakeholders and Vice Presidents.
• Oversee revenue cycle management to ensure accounts receivable benchmarks and efficient cash flow.

Benefits

• Paid time off, with a minimum of 20 days per calendar year depending on position.
• Nine observed holidays.
• Paid family leave.
• Medical, dental, vision, life, and disability coverage.
• Healthcare, dependent care, limited healthcare, transportation, and parking flexible spending accounts.
• Health savings accounts.
• 401(k) plan with matching.
• Training, recognition, and opportunities for professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Director