Director of Operations (PA)

AMSURG•Conshohocken, PA

6h•Hybrid

About The Position

The Director of Operations (DOO) builds local partnerships with physician leaders and oversees governance and operational performance for ambulatory surgery centers (ASCs). The position supports growth by developing regional strategies, building leadership pipelines, and managing ASC profit and loss in partnership with Center Administrators and physician partners. The role typically oversees 10–12 ASCs in a multisite, multimarket environment, with an overall portfolio of approximately $50 million to $100 million in revenue. This is a remote-centric hybrid position serving the Philadelphia metropolitan area and Northeast Region. The DOO reports to the Vice President of Operations and is expected to travel up to 60% of the time, with an average travel commitment of 40–60%. The role leads strategy execution and business development, oversees ASC governance and day-to-day operations, develops Center Administrators, and manages partner and stakeholder relationships. It also oversees the financial performance of assigned centers, including budgets, forecasts, revenue cycle performance, volume, and EBITDA targets. AMSURG describes its culture as grounded in care, integrity, excellence, and teamwork. The company offers health and welfare benefits, paid time off, paid family leave, training, and opportunities for professional growth.

Requirements

Excellent customer service skills.
Excellent interpersonal skills and the ability to work cooperatively with physicians, staff members, and external customers.
Strong leadership, management, and organizational skills.
Understanding of healthcare trends and their relationship to ambulatory care.
Ability to manage multiple projects and tight deadlines while maintaining meticulous attention to detail.
Excellent verbal and written communication skills, including comfort delivering presentations to senior management, boards, community groups, and physicians.
Self-motivation and ability to work without direct supervision.
Ability to integrate and harmonize diverse perspectives.
Ability to understand, influence, and partner with others.
Excellent judgment and decision-making skills, including the ability to resolve problems quickly and effectively.
Bachelor’s degree in healthcare administration or a relevant field, or an equivalent combination of education and work experience.
Five to seven years of healthcare management experience; experience managing at least $40 million or more in revenue is preferred.
Experience with contract negotiations and managed care models within a complex environment.
At least three years of experience managing healthcare operations.
Willingness to travel up to 60% of the time, with an average travel commitment of 40–60%.

Nice To Haves

Master’s degree.
Experience managing up to $40 million or more in revenue.
Multi-state healthcare system experience.
Knowledge of outpatient operations or a physician specialty service line.
Clinical and/or revenue cycle management experience.

Responsibilities

Execute center strategy and support the development of local strategy with the Vice President of Operations.
Identify growth opportunities for assigned ASCs, including service-line offerings and organic growth.
Execute and support corporate initiatives at assigned ASCs.
Coordinate with marketing, business development, physician recruiting, practice recruiting, communications, and other Directors of Operations to support volume growth.
Collaborate with the Vice President and Senior Vice President on strategy and oversight of facility partnerships.
Lead business development and strategic planning initiatives, securing ASC and board support and execution of proposed strategies.
Develop and execute strategies to grow case volume, reduce expenses, and improve patient experience and outcomes.
Manage relationships with health system partners and provider equity groups to support clinician satisfaction and operational success.
Oversee ASC governance, including preparing for and running board meetings; potentially serve on joint-venture boards or as board chair.
Manage ASC initiatives and day-to-day operations.
Mentor and train Center Administrators and coordinate onboarding and learning and development programs.
Coordinate with clinical and revenue cycle management teams to improve performance and revenue cycle KPIs.
Build and manage relationships with ASCs and physicians, including on-site visits at least quarterly as business needs require.
Develop and mentor Center Administrators in business office functions, including clinical and revenue cycle operations, priority setting, and overall management.
Work with Center Administrators on staffing models, monitor full-time employee utilization, and recommend cost-effective labor practices.
Back up assigned ASC administrative functions, such as payroll and payables, when warranted.
Partner with corporate functional experts and support departments on IT, HIPAA, audits, human resources, training and development, policies and procedures, quality, revenue cycle, and procurement.
Identify and develop best practices and encourage their adoption.
Mitigate legal issues in collaboration with the Vice President of Operations and the legal department.
Develop and execute ASC-level action plans by identifying opportunities and removing barriers.
Support physician recruitment and retention for business and market development.
Collaborate and communicate effectively with partners and ASC stakeholders; explain corporate initiatives and develop timely implementation plans.
Engage appropriate AMSURG resources and retain ownership of situations until they are satisfactorily resolved.
Collaborate with the Vice President on governance and fiduciary responsibilities for assigned ASCs.
Schedule and lead quarterly board meeting agendas, solicit stakeholder input, and capture minutes to support transparency and legal and regulatory requirements.
Monitor and follow through on action items identified during and outside quarterly board meetings.
Oversee governance across quality, operational efficiency, labor and staffing, policies and procedures, risk management, regulatory compliance, patient experience, IT risk mitigation and security, and P&L.
Manage and report on ASC financial performance.
Develop and manage center budgets and distributions with support from the Vice President.
Work with Center Administrators on annual capital requests to support growth and manage aging equipment.
Manage overall financial performance and meet volume and EBITDA targets.
Monitor financial performance and explain variances from budget and expectations.
Budget and forecast assigned ASC P&Ls with input from facility stakeholders and Vice Presidents.
Oversee revenue cycle management to ensure accounts receivable benchmarks and efficient cash flow.

Benefits

Paid time off, with a minimum of 20 days per calendar year potentially available depending on position.
Medical insurance.
Dental insurance.
Vision insurance.
Life insurance.
Disability insurance.
Healthcare flexible spending account.
Dependent care flexible spending account.
Limited healthcare flexible spending account.
Transportation and parking flexible spending accounts.
Health savings accounts.
Matching 401(k) plan.
Nine observed holidays.
Paid family leave.
Training and opportunities for professional growth.