Hybrid Director of Client Operations - Central Florida

Verisma•The Villages, FL

4d•Hybrid

About The Position

The Director of Client Operations works to achieve total client satisfaction by leading client teams for dedicated accounts. The role builds and maintains strong client relationships through collaborative communication with key clients, internal leadership, and other business units. This position manages multiple client accounts within an assigned territory, monitors performance and financial metrics, adjusts staffing, and supports existing and prospective business. It also oversees recruitment, training, staff performance, service issue resolution, and compliance with company policies and applicable regulations. The ideal candidate is self-directed, adaptable, creative, and an effective communicator and leader in a fast-paced environment.

Requirements

Bachelor’s degree in Business or Medical Management.
At least 4 years of management experience in a healthcare setting.
ROI experience.
Valid driver’s license and a history of safe driving.
Demonstrated leadership and decision-making skills.
Ability to communicate effectively with clients, staff members, and management.
Ability to manage others, track and monitor productivity, provide timely and appropriate employee feedback, and drive desired results.
Strong listening and problem-solving skills.
Ability to maintain confidentiality.
Self-motivated and results-oriented, with the ability to work with minimal supervision.
Strong computer skills.
Ability to quickly learn new things.
Ability to multitask and work in a fast-paced, dynamic environment.
Ability to travel at least 75% of the time.
Ability to live and promote Verisma Core Values.

Nice To Haves

RHIT certification.

Responsibilities

Implement and manage multiple client accounts within an assigned territory.
Maintain regular correspondence with clients through site visits and telephone check-ins.
Monitor account metrics to assess performance.
Respond to client concerns in a timely and professional manner.
Apply understanding of financial metrics, including revenue mix, revenue per business day, labor per payroll day, and labor productivity standards.
Use metrics to manage client accounts and adjust staffing needs.
Develop new business opportunities with existing customers.
Partner with the sales team to pursue and close new business.
Provide clients with support and guidance about new products and services.
Help develop and review sales proformas and contracts, and evaluate them for operational implementation.
Recruit, hire, and train new team members.
Evaluate staff performance.
Troubleshoot service issues and work with IT to resolve escalated matters.
Carry out responsibilities in accordance with company policies and procedures.
Monitor work processes for compliance with applicable regulations, including HIPAA and state and federal regulations related to operations and labor.
Perform other duties as assigned to ensure effective operation of the department and company.