Director of Operations

Uline•San Bernardino, CA

4d•$300,000 - $375,000•Onsite

About The Position

Uline is seeking a Director of Operations to lead its Ontario, California campus, a 2-million-square-foot facility with more than 700 employees across multiple teams. The Director will shape strategy, optimize performance, and ensure excellent customer service across operations. Uline is a family-owned distributor of shipping, industrial, and packaging materials with more than 9,800 employees across 14 locations. This is an on-site leadership position. New hires must complete a pre-employment hair follicle drug screening.

Requirements

Bachelor's degree.
15+ years of experience leading large employee teams of 500 or more across multiple functional disciplines.
Proven ability to recruit, develop, and retain high-performing leaders.
Strong background in operational leadership, performance management, and data-driven decision-making in a fast-paced, high-performance environment.

Nice To Haves

MBA preferred.
Experience in B2B or e-commerce environments.

Responsibilities

Provide executive-level leadership across warehouse, customer service, and sales operations, driving results and upholding company standards.
Build, develop, and lead a team of more than 700 employees, including senior leaders, focusing on performance, accountability, and long-term talent development.
Use data and reporting to identify improvement opportunities and maintain best-in-class service levels.
Establish clear goals and expectations across all levels and reinforce company standards and a customer-first culture.
Lead operational audits, performance reviews, and continuous improvement efforts across functions.
Partner with corporate leaders to align strategy with overall business objectives.