Director Of Operations Jobs

About The Position

Requirements

• College or university degree in a related field.
• Two to five years of work experience in a related job discipline, as stated in the minimum qualifications.
• Ability to manage confidential information with discretion and tact, and to act with integrity and professionalism.
• Ability to work collaboratively and collegially in a team setting.
• Ability to prioritize multiple projects and independently follow through with attention to detail.
• Self-motivation and initiative.

Nice To Haves

• Bachelor’s degree.
• At least two years of professional experience in fundraising, direct marketing, campaign management, data or analytics, operations, or a related field.
• Experience with fundraising, contact management, CRM, or other database software, including Salesforce or a similar CRM platform.
• Familiarity with data analysis and communicating findings and complex information to non-technical audiences.
• Experience managing cross-functional projects involving multiple stakeholders, timelines, and deliverables.
• Ability to learn the University’s internal workings and Advancement technology tools, including Phoenix, the University’s Donor Relationship Management Salesforce System.
• Proficiency in Microsoft Windows, Outlook, Word, Excel, PowerPoint, and Access.
• Knowledge of SQL, Python, or other data analysis tools or languages.
• Commitment to personal and professional development and fostering a collaborative and inclusive team environment.

Responsibilities

• Own end-to-end execution of annual giving campaigns across central Advancement, including timelines, production schedules, and quality control.
• Serve as a liaison to assigned unit partners, ensuring appeals reflect unit priorities and maintaining strong working relationships.
• Build and manage appeal codes and segmentation in Phoenix (Salesforce Ascend CRM); coordinate with the Senior Associate Director and partner teams on segmentation needs, complex list pulls, data delivery, and analytics.
• Support targeted, multichannel solicitation and stewardship strategies across mail, email, social media, texting, and social fundraising, including the University’s annual Giving Day.
• Coordinate production specifications, schedules, and deliverables with external print vendors and mail houses, in partnership with and under the direction of the Senior Associate Director, Annual Giving Channel Fundraising.
• Develop and maintain annual giving reports; summarize findings for leadership and unit partners; track participation, retention, and revenue goals; and partner with analytics teams to identify trends and anomalies.
• Use A/B testing and other methods to systematically evaluate campaign effectiveness.
• Maintain data accuracy and hygiene throughout the appeal lifecycle, from segmentation through post-appeal reporting.
• Identify opportunities to improve direct marketing processes, documentation, and data practices.
• Handle sensitive donor and gift data with strict discretion and confidentiality.
• Pursue professional development, including webinars, seminars, and networking within the University and with colleagues at peer institutions.
• Contribute to plans to solicit prospective donors and meet campaign goals, including speaking persuasively to new prospects about annual giving support.
• Monitor marketing channels and ensure quality control by developing targeted solicitation and marketing materials and campaign appeal strategies, resolving straightforward problems as they arise.
• Perform other related work as needed.

Benefits

• The position is benefits eligible; the University offers health, retirement, and paid time off programs and resources for eligible employees.