Director of Operations Support
About The Position
The Director of Operations Support leads a core operations support function, driving execution, operational excellence, and continuous improvement across a large multifamily portfolio. The role is accountable for building and leading high-performing teams, making operational decisions that support strategic goals, and ensuring key initiatives are successfully implemented. The Director partners with senior leadership and cross-functional teams to align priorities, foster collaboration, and deliver measurable business outcomes. The role advances opportunities to improve organizational performance, efficiency, and scalability. The position is onsite at AIR Communities' Denver headquarters five days a week.
Requirements
- 8–10+ years of experience in operations, real estate, consulting, or a related field.
- Proven experience leading Managers and overseeing multiple teams or functions.
- Demonstrated ability to make sound operational decisions aligned with strategic objectives.
- Experience managing resources, budgets, and cross-functional priorities.
- Strong leadership, communication, and stakeholder management skills.
- Proven track record of building high-performing teams and driving operational improvements.
- Strong analytical and problem-solving capabilities.
- Bachelor’s degree required.
Responsibilities
- Build, lead, and develop high-performing teams through Managers and Leads; set expectations and performance standards, foster accountability and collaboration, coach leaders, and support succession planning and team growth.
- Make operational decisions affecting team performance, program execution, and cross-functional outcomes.
- Translate strategic goals into priorities, plans, and deliverables, and ensure initiatives are implemented effectively and deliver intended results.
- Balance competing priorities, adjust plans as business needs evolve, and drive accountability for execution and outcomes.
- Oversee operational initiatives and programs across the portfolio, ensuring they are delivered on time, with high quality, and in alignment with business objectives.
- Lead mid- to large-scale projects and oversee their execution and adoption; maintain visibility into progress, risks, and dependencies.
- Lead cross-functional efforts, collaborate with senior leadership, align stakeholders, and serve as an escalation point for complex cross-functional challenges.
- Improve operational processes, tools, workflows, and operating models; establish best practices and lead change management for new processes, tools, and programs.
- Align team resources, workloads, and priorities with business objectives; partner with senior leadership on budget planning and resource allocation.
- Oversee performance metrics, reporting, and outcomes; use data to inform decisions, monitor trends and performance gaps, and provide updates and recommendations to senior leadership.
Benefits
- Competitive base salary and annual bonus opportunities.
- 25% rent discount.
- Medical, dental, vision, and life insurance options.
- HSA with company-sponsored contributions and traditional and dependent-care FSA.
- Company-paid short- and long-term disability.
- 401(k) with company contributions.
- Paid vacation, 11 paid holidays, and paid sick time.
- Tuition assistance program.
- Commuter benefits and pet insurance.
- Up to 100% reimbursement for job-related professional certification or licensing.
- Paid parental leave of up to 16 weeks following the birth or adoption of a child.
- Consumer discounts on products and services, including travel planning, wireless phones, health and fitness, and home appliances.
- 15 hours of paid annual community volunteer time.
- Professional development and career growth opportunities, including leadership training and performance improvement courses.
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What This Job Offers
Job Type
Full-time
Career Level
Director
