Director of Operations Support

AIR Communities•Denver, CO

1d•Onsite

About The Position

The Director of Operations Support leads a core operations-support function and drives execution, operational excellence, and continuous improvement across a large multifamily portfolio. The role is accountable for building and leading high-performing teams, making operational decisions in support of strategic goals, and implementing key initiatives. The Director partners with senior leadership and cross-functional teams to align priorities, promote collaboration, and deliver measurable business outcomes, while advancing organizational performance, efficiency, and scalability. The role oversees team leadership and development, operational decision-making and execution, program and initiative delivery, cross-functional collaboration, operational improvement, resource alignment, and performance management. It is onsite at AIR Communities’ Denver headquarters five days a week.

Requirements

8–10+ years of experience in operations, real estate, consulting, or a related field.
Proven experience leading Managers and overseeing multiple teams or functions.
Demonstrated ability to make sound operational decisions aligned with strategic objectives.
Experience managing resources, budgets, and cross-functional priorities.
Strong leadership, communication, and stakeholder-management skills.
Proven track record of building high-performing teams and driving operational improvements.
Strong analytical and problem-solving capabilities.
Bachelor’s degree required.

Responsibilities

Build, lead, and develop high-performing teams through Managers and Leads; establish expectations, accountability, and performance standards; coach leaders; and support succession planning and team growth.
Make operational decisions affecting team performance, program execution, and cross-functional outcomes; translate strategic goals into priorities and deliverables; and drive accountability for execution.
Oversee operational initiatives and programs across the portfolio, including mid- to large-scale projects, ensuring timely, high-quality delivery aligned with business objectives.
Track progress, risks, and dependencies across workstreams and ensure initiatives are effectively implemented and adopted.
Lead cross-functional efforts, collaborate with senior leadership, align priorities, influence decision-making, coordinate stakeholders, and serve as an escalation point for complex challenges.
Improve execution of operational processes, tools, workflows, and operating models; establish best practices; and lead change management for new processes, tools, and programs.
Align team resources, workloads, and priorities with business objectives; partner with senior leadership on budget planning and resource allocation; and adjust resources as needs shift.
Oversee performance metrics, reporting, and outcomes; use data to inform decisions and identify opportunities; monitor trends, risks, and performance gaps; and provide updates and recommendations to senior leadership.

Benefits

Competitive base salary plus annual bonus opportunities.
25% rent discount.
Medical, dental, vision, and life insurance options.
Health Savings Account with company-sponsored contributions and traditional and dependent-care Flexible Spending Accounts.
Company-paid short- and long-term disability.
401(k) with company contributions.
Paid vacation, 11 paid holidays, and paid sick time.
Tuition assistance program.
Commuter benefits and pet insurance.
Up to 100% reimbursement for job-related professional certification or licensing programs.
Paid parental leave of up to 16 weeks following the birth or adoption of a child.
Consumer discounts on products and services, including travel, wireless phones, health and fitness, and home appliances.
15 hours of paid time annually for community service.
Professional development and career-growth opportunities, including leadership training and performance-improvement courses.