Director of Operations Support

AIR Communities•Denver, CO

2d•$165,000 - $175,000•Onsite

About The Position

The Director of Operations Support leads a core operations support function, driving execution, operational excellence, and continuous improvement across a large multifamily portfolio. The role builds and leads high-performing teams, makes operational decisions aligned with strategic goals, and ensures key initiatives are implemented successfully. The Director partners with senior leadership and cross-functional teams to align priorities, advance organizational performance, and deliver measurable business outcomes.

Requirements

8–10+ years of experience in operations, real estate, consulting, or a related field.
Proven experience leading Managers and overseeing multiple teams or functions.
Demonstrated ability to make sound operational decisions aligned with strategic objectives.
Experience managing resources, budgets, and cross-functional priorities.
Strong leadership, communication, and stakeholder management skills.
Proven track record of building high-performing teams and driving operational improvements.
Strong analytical and problem-solving capabilities.
Bachelor’s degree required.

Responsibilities

Build, lead, and develop high-performing teams through Managers and Leads; establish expectations and accountability, coach leaders, and support succession planning and team growth.
Make operational decisions, translate strategic goals into priorities and deliverables, manage competing priorities, and drive accountability for execution and results.
Oversee operational initiatives and programs across the portfolio, including mid- to large-scale projects; monitor delivery, adoption, progress, risks, and dependencies.
Lead cross-functional efforts, collaborate with senior leadership, align stakeholders, influence decisions, and serve as an escalation point for complex challenges.
Improve operational processes, tools, workflows, and operating models; establish best practices and lead related change management.
Align team resources, workloads, budgets, and priorities with business objectives, adjusting allocations as needs change.
Oversee performance metrics, reporting, and outcomes; use data to identify opportunities, monitor risks and performance gaps, and provide updates and recommendations to senior leadership.

Benefits

Competitive base salary and annual bonus opportunities.
25% rent discount.
Medical, dental, vision, and life insurance options; HSA with company-sponsored contributions; traditional and dependent-care FSA.
Company-paid short- and long-term disability.
401(k) with company contributions.
Paid vacation, 11 paid holidays, and paid sick time.
Tuition assistance program.
Commuter benefits and pet insurance.
Up to 100% reimbursement for job-related professional certification or licensing.
Paid parental leave of up to 16 weeks following birth or adoption.
Consumer discounts on various products and services.
15 hours of paid annual community service time.
Professional development and career growth opportunities, including leadership training and performance improvement courses.