Director of Operations Support

AIR Communities • Denver, CO

1d • Onsite

About The Position

The Director of Operations Support leads a core operations-support function, driving execution, operational excellence, and continuous improvement across a large multifamily portfolio. The role builds and leads high-performing teams, makes operational decisions aligned with strategic goals, and ensures key initiatives are implemented successfully. The Director partners with senior leadership and cross-functional teams to align priorities, encourage collaboration, and deliver measurable business outcomes. The role also identifies and advances opportunities to improve organizational performance, efficiency, and scalability.

The preferred work location is onsite at the Denver headquarters five days a week. Candidates located near the regional offices in Irvine, Dallas, Atlanta, New York, or Chicago may also be considered.

Requirements

• 8–10+ years of experience in operations, real estate, consulting, or a related field.
• Proven experience leading Managers and overseeing multiple teams or functions.
• Demonstrated ability to make sound operational decisions aligned with strategic objectives.
• Experience managing resources, budgets, and cross-functional priorities.
• Strong leadership, communication, and stakeholder management skills.
• Proven track record of building high-performing teams and driving operational improvements.
• Strong analytical and problem-solving capabilities.
• Bachelor’s degree required.

Responsibilities

• Build, lead, and develop high-performing teams through Managers and Leads; establish expectations, accountability, and performance standards; coach leaders; and support succession planning and team growth.
• Make operational decisions affecting team performance, program execution, and cross-functional outcomes; translate strategic goals into priorities and plans; and ensure initiatives are effectively implemented.
• Oversee operational initiatives and programs across the portfolio, including mid- to large-scale projects, and monitor progress, risks, dependencies, quality, timing, and adoption.
• Lead cross-functional efforts, collaborate with senior leadership, align stakeholders, and serve as an escalation point for complex cross-functional challenges.
• Improve operational processes, tools, workflows, systems, and operating models; establish best practices; and lead change management for new processes, tools, and programs.
• Align team resources, workloads, and priorities with business objectives; partner with senior leadership on budget planning and resource allocation; and adjust resources as needs change.
• Oversee performance metrics, reporting, and outcomes; use data to inform decisions and identify opportunities; monitor trends, risks, and performance gaps; and provide updates and recommendations to senior leadership.

Benefits

• Competitive base salary and annual bonus opportunities.
• 25% rent discount.
• Medical, dental, vision, and life insurance options.
• HSA with company-sponsored contributions and traditional and dependent-care FSA.
• Company-paid short- and long-term disability.
• 401(k) with company contributions.
• Paid vacation, 11 paid holidays, and paid sick time.
• Tuition assistance program.
• Commuter benefits and pet insurance.
• Up to 100% reimbursement for job-related professional certification or licensing curricula.
• Paid parental leave of up to 16 weeks following the birth or adoption of a child.
• Consumer discounts on products and services, including travel planning, wireless phones, health and fitness, home appliances, and more.
• 15 hours of paid time annually to give back to the community.
• Professional development and career-growth opportunities, including leadership training and performance improvement courses.

What This Job Offers

• Job Type: Full-time
• Career Level: Director