Director of Operations

Concord Hospitality Enterprises•Alexandria, VA

20d•$95,000 - $100,000

About The Position

Concord Hospitality is seeking a Director of Operations to oversee all facets of hotel operations. Partnering closely with the General Manager, the Director drives property-wide strategies focused on guest satisfaction, employee engagement, financial performance, and service excellence, ensuring brand standards are exceeded and guests enjoy memorable experiences. As a Concord Leader, the role inspires and supports team members, creates an inclusive and supportive work environment, and leads with integrity, transparency, respect, and professionalism. The position oversees operational areas including the front desk, food and beverage, restaurants, bars, and banquets, while supporting compliance, staffing, team development, guest satisfaction, and inventory control.

Requirements

Proven experience in hotel operations leadership, preferably in a multi-department capacity.
Strong knowledge of brand standards, hospitality service, and regulatory compliance.
Demonstrated ability to lead, mentor, and inspire a diverse team.
Skilled in problem-solving, guest recovery, and staff development.
Flexible, hands-on leadership approach with a strong focus on achieving results.

Responsibilities

Ensure consistent compliance with brand standards across departments and daily operations.
Support and supervise front desk, food and beverage, and other operational areas as needed.
Maintain adherence to licensing, permits, OSHA, MSDS, and corporate accounting procedures.
Oversee bar, restaurant, and banquet operations, driving quality service and operational efficiency.
Assist in recruiting, training, and onboarding new associates while ensuring adequate staffing levels.
Provide leadership, coaching, and counseling to department managers and supervisors to foster a motivated and productive team.
Monitor guest satisfaction metrics and develop actionable strategies to continuously enhance the guest experience.
Maintain accurate inventory control and manage supply availability to support smooth operations.
Inspire team members, encourage them to reach their full potential, and foster a supportive workplace.
Partner with the General Manager on property-wide strategies for guest satisfaction, employee engagement, financial performance, and service excellence.