Director of Field Operations

Masonicare Corp•Wallingford, CT

4d•$48 - $72•Onsite

About The Position

The Director of Field Operations is an experienced operational utility team member who supports field leadership by reviewing off-trend KPIs and coaching field teams on CRM usage. The position reports to the Executive Project Manager and supports Executive Project Managers and the President. The role researches KPI trends, develops operational solutions, reviews budget variances, and helps develop a prospect-centered sales culture. It also includes in-person site visits throughout the country and national travel for at least one week per quarter, with the possibility of longer assignments. The position is based in Wallingford, Connecticut, and is listed as a day-shift, 40-hour-per-week role. Candidates should have a bachelor’s degree in healthcare or a related field, or equivalent work experience managing multiple disciplines. At least five years of experience as an Executive Director of senior living community operations is required, along with leadership experience working with residents, families, and staff across disciplines. Healthcare leadership training is a plus. The employer offers competitive pay and describes benefits including medical, dental, and vision insurance, paid time off, tuition reimbursement, a matching 401(k) retirement plan, work-life balance, and career growth opportunities.

Requirements

Bachelor’s degree in healthcare or a related field, or equivalent work experience managing multiple disciplines.
At least five years of experience as an Executive Director of senior living community operations.
Leadership experience interfacing with residents, families, and staff across all disciplines.
Self-starting problem solver.

Nice To Haves

Healthcare leadership training.

Responsibilities

Support Executive Project Managers and the President.
Research off-trend KPIs and develop operational solutions with the team.
Review budget variances and coach teams on resolving them.
Review CRM usage, provide education, and coordinate mystery shops.
Develop a prospect-centered sales culture.
Conduct in-person site visits throughout the country.
Work across CRM, billing, and general ledger (GL) systems.
Travel nationally for a minimum of one week per quarter, with potential for longer assignments.