Director of Operations

Marriott•Midland, TX

13d•$115,000 - $135,000

About The Position

GAP Hotels is seeking an experienced, results-driven senior hotel operations leader to provide executive-level operational leadership across its portfolio. The role leads, coaches, and holds General Managers accountable for financial performance, guest satisfaction, brand compliance, associate engagement, property condition, and execution of company initiatives. It combines financial analysis and turnaround planning with direct coaching and hands-on inspection of guestrooms and back-of-house areas. This is a field-focused position involving frequent travel and consistent follow-through. The successful candidate provides strategic and operational oversight for hotels across different brands and markets; drives financial and commercial performance; maintains guest experience and brand standards; develops property leaders and organizational capability; and oversees risk management, safety, property condition, and operational support for renovations, conversions, acquisitions, and openings. Performance is evaluated using portfolio results such as revenue, RevPAR Index, GOP, budget achievement, labor productivity, guest satisfaction, brand quality, property condition, employee retention, action-plan completion, and General Manager accountability. GAP Hotels is a privately held hotel ownership, management, and development company headquartered in Lafayette, Louisiana. Its portfolio includes approximately 1,000 rooms across Hilton, Marriott, IHG, and other leading hospitality brands. The hotel is owned and operated by independent franchisee GAP Management LLC, which is the employer and independently controls the hotel’s employment policies and practices. Compensation includes a competitive base salary, performance-based incentive opportunity, approved business-travel expense reimbursement, and benefits subject to company plans and eligibility requirements.

Requirements

At least 10 years of progressive hotel operations experience.
At least five years of successful experience as a hotel General Manager or comparable senior hotel leader.
Demonstrated multi-property or above-property leadership experience.
Experience managing branded hotels; Hilton, Marriott, or IHG experience is preferred.
Strong command of hotel financial statements, budgeting, forecasting, labor management, STR reporting, and operational performance metrics.
Proven ability to improve an underperforming hotel or portfolio.
Experience leading General Managers and developing property-level leadership teams.
Excellent judgment, communication, organization, and problem-solving skills.
Proficiency with hotel operating systems, reporting platforms, and Microsoft Office.
Ability to travel approximately 60%–75%, including occasional evenings, weekends, and emergency assignments.
Valid driver’s license and reliable transportation.

Nice To Haves

Bachelor’s degree in Hospitality Management, Business Administration, Finance, or a related field.
Experience with two or more major hotel brand families.
Experience with select-service, extended-stay, and full-service hotel operations.
Experience with hotel openings, conversions, renovations, acquisitions, or task-force assignments.
Experience working directly with hotel owners, investors, lenders, and brand leadership.
Equivalent combinations of education and relevant leadership experience will be considered.

Responsibilities

Provide strategic and operational oversight for multiple hotels across different brands and markets.
Lead, coach, evaluate, and hold General Managers accountable for property performance; establish clear expectations and ensure company priorities are executed.
Conduct structured property visits, operational audits, leadership assessments, and follow-up reviews.
Develop corrective action plans for underperforming hotels and monitor progress through completion.
Serve as the primary operational connection among property leadership, executive leadership, ownership, and brand representatives.
Provide hands-on task-force leadership during vacancies, leadership transitions, openings, emergencies, or significant operational challenges.
Drive revenue, RevPAR, GOP, flow-through, labor, and overall profitability objectives.
Review monthly financial statements, forecasts, budgets, STR reports, labor reports, accounts receivable, purchasing, and operating expenses; identify gaps and require measurable corrective plans.
Partner with revenue management, sales, accounting, and property leadership to improve market share and profitability.
Ensure General Managers understand their financial statements and actively manage their properties as accountable business leaders.
Assist with annual operating budgets, capital plans, forecasts, and long-term property strategies.
Protect owner assets through expense management, preventive maintenance, purchasing controls, and capital planning.
Ensure hotels meet company expectations and applicable hotel brand standards.
Monitor guest satisfaction scores, online reviews, service-recovery trends, loyalty performance, and brand quality-assurance results; work with property teams to resolve recurring concerns and improve service.
Prepare hotels for brand inspections and ensure corrective actions are completed on time; maintain professional relationships with brand representatives and strategic partners.
Promote clean, safe, well-maintained hotels through inspections and preventive-maintenance practices.
Recruit, select, onboard, develop, and retain General Managers and property leaders; build leadership pipelines and succession plans.
Establish a culture of accountability, urgency, integrity, hospitality, and continuous improvement.
Ensure property leaders provide effective training, recognition, coaching, and performance management.
Partner with Human Resources on staffing, employee relations, compliance, investigations, and leadership development.
Evaluate staffing structures and labor productivity while protecting service quality and associate engagement; communicate expectations and follow up consistently.
Ensure compliance with company policies, brand requirements, employment practices, safety standards, licensing requirements, and applicable laws.
Monitor life-safety systems, preventive maintenance, security procedures, emergency preparedness, and incident reporting; identify and promptly communicate significant property risks to executive leadership.
Coordinate with vendors, contractors, insurance representatives, and brand teams when operational support is required.
Oversee operational preparation for renovations, conversions, acquisitions, and new hotel openings.