Restaurant Director of Operations

North Fork Holdings LLC•Chester, VA

12d•$90,000 - $110,000

About The Position

QDOBA Mexican Eats is seeking an energetic, impactful Restaurant Director of Operations to provide market-level leadership to District and restaurant managers in the Central Virginia market. This highly visible role supports a market of 30+ restaurants and five District Managers, with responsibility for guest service excellence, operational effectiveness, and strong revenue results. The Director leads people and operations, promotes a guest-centric culture, and helps managers improve restaurant sales and profitability. The role oversees employee retention and staffing, hiring, training and development, food safety, guest experience, restaurant standards, financial performance, community relationships, and succession management.

Requirements

At least 5 years of impactful restaurant multi-unit leadership experience.
Ability to speak, read, and write effectively in English.
Excellent interpersonal and collaborative management skills.
Professionalism and an optimistic attitude in all situations.
Self-starter who takes initiative and willingly accepts responsibility.
Good listening skills and the ability to motivate oneself and others.
Proficiency with personal computers and related software applications, including Microsoft Office.
Integrity and ethical behavior.
Ability to move freely throughout restaurants.
Ability to drive a motor vehicle and travel to restaurants and other business locations approximately 85%–90% of the time.

Responsibilities

Create a culture focused on employee retention and full staffing; manage and develop crew members and interview and hire team members.
Train, monitor, and reinforce food safety procedures and empower employees to reach their potential.
Build sales through food quality, hospitality, cleanliness, fast and accurate service, and continual improvement in Quality, Service, and Cleanliness.
Maximize store sales against budget, participate in marketing programs, and partner on increasing catering sales.
Manage food and labor costs and execute company policies and procedures.
Anticipate and identify operational problems and initiate appropriate corrective action.
Ensure leaders and teams meet and exceed standards for food quality and safety, facility cleanliness, maintenance, and service procedures.
Attain financial objectives through effective management of people, product, service, and facility processes, with attention to revenue and profit.
Help managers identify trends and implement plans to improve restaurant sales and profit.
Promote QDOBA in the local community, build relationships with community leaders, represent the company at community events, and monitor local competitors.
Promote a guest-centric culture and hold District and restaurant managers accountable for improving the guest experience.
Review guest experience reports, coach and empower managers on guest experience standards, and ensure attention to food quality and safety, speed, hospitality, problem resolution, cleanliness, and order accuracy.
Provide constructive, actionable feedback; follow up on guest complaints and issues and contact guests as needed.
Conduct high-impact restaurant visits to observe operations and evaluate the guest experience.
Build relationships with restaurant employees, encourage mutual respect, seek and act on employee feedback, address employee relations and ethics issues, conduct investigations, and resolve issues.
Oversee training and development of management and team leader candidates; identify development needs, implement development plans, and lead training sessions and workshops to support succession management.