Director Commercial Ops

Sword

6h • $203,000 - $319,000

About The Position

Sword Health is hiring a Director of Commercial Operations to lead the operating engine behind its multi-product commercial organization, which sells AI Care across employer and health plan markets. The director leads Revenue Operations, Field Enablement, Clinical Specialists, and Business Analysts, partnering strategically with the CRO and commercial leaders to support growth and improve seller effectiveness.

The role sets the commercial operating rhythm and owns planning, capacity and quota strategy, business reviews, performance analysis, deal governance, and the commercial systems roadmap. It also ensures enablement and clinical support are deployed effectively, introduces AI and automation into commercial workflows, and partners cross-functionally on pricing, packaging, launches, and cross-sell motions.

The total compensation range is $203,000–$319,000 USD, including base, variable compensation, and equity. Actual compensation depends on factors including skills, qualifications, experience, location, and market demand. Additional benefits are offered, with country-specific details provided separately.

Requirements

• 10+ years of experience in Revenue/Commercial Operations, Strategy & Operations, or consulting.
• 5+ years leading multi-function teams, including Revenue Operations plus at least one of Enablement, Sales Strategy, or Analytics.
• Track record of scaling a B2B commercial organization through hypergrowth; experience in US digital health, health benefits, or enterprise SaaS is ideal.
• Hands-on ownership of company-level planning, forecasting, quota design, and compensation design.
• Fluency in long, complex enterprise sales cycles involving multiple buyers, such as employers, health plans, consultants, and channel partners.
• Executive presence and ability to challenge a CRO, present to the board, and coach a first-time manager.
• Demonstrate at least Level 1 AI proficiency under Sword's framework, with real examples of AI use in work.

Nice To Haves

• Experience with multi-product or platform pricing and packaging.
• Experience bringing AI tools into go-to-market workflows, such as forecasting, deal review, or representative coaching.
• Experience in US digital health, health benefits, or enterprise SaaS.

Responsibilities

• Lead and develop the Commercial Operations organization, including Revenue Operations, Field Enablement, Clinical Specialists, and Business Analysts; set direction, hire and develop leaders, and hold teams accountable for revenue impact.
• Set the commercial operating rhythm and oversee annual and quarterly planning, capacity and quota strategy, and business reviews with the CRO and executive team.
• Own commercial performance reporting, including pipeline health, conversion, win/loss, deal economics, and representative productivity, and turn analysis into decisions.
• Set deal governance policies, including pricing guardrails, approval authority, and contracting standards across employer, health plan, and channel deals.
• Deploy Enablement and Clinical Specialists where they can best support revenue, ensuring sellers have appropriate narratives, proof, and clinical credibility for meetings.
• Drive the go-to-market systems roadmap, including Salesforce, CPQ/CLM, Gong, and the data stack, and use AI and automation to reduce manual work in commercial processes.
• Partner with Finance, Legal, Product, Marketing, and Account Management on pricing, packaging, new product launches, and cross-sell motions.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed