Director of Operations - Medical Practice - Mid Atlantic
About The Position
ReFocus Eye Health is seeking an experienced Director of Operations to lead multi-site clinical operations and drive operational excellence across its ophthalmology practices in Delaware, Maryland, and Virginia. Reporting to the Senior Vice President of Operations, this role provides strategic leadership and administrative management while overseeing financial performance and clinical efficiency across regional practice locations. The position calls for a strategic operational leader with medical practice management experience, strong team-building skills, and a commitment to patient-centered care and clinical growth. The Director oversees daily administrative and clinical operations, helps establish consistent policies and workflows, monitors practice performance, and supports alignment across optical, surgical, general ophthalmology, and subspecialty services. The role also manages regional budgets and operating expenses, analyzes productivity and staffing, and leads facility management, capital requests, procurement, and vendor relationships. This position directs, mentors, and evaluates Practice Managers and local operations staff, and collaborates with physicians, optometrists, clinical teams, and Human Resources. It requires residence in Delaware, Maryland, or Virginia and frequent travel between regional practice sites, estimated at up to 50–60%. The work model is hybrid/field-based. Salary is up to $150,000.
Requirements
- At least 3 years of progressive experience in medical practice management and/or healthcare practice operations.
- Bachelor’s degree in Healthcare Administration, Business Administration, Operations Management, or a related field.
- Demonstrated experience leading multi-site clinical operations, managing practice leaders, and building high-performing operational teams.
- Demonstrated expertise in budget management, revenue cycle dynamics, and practice analytics.
- Exceptional communication, problem-solving, and relationship-building skills across physician, clinical, and corporate stakeholders.
- Must reside locally in Delaware, Maryland, or Virginia and be able to travel frequently between regional practice sites.
Nice To Haves
- Ophthalmology or optometry experience is highly preferred.
- Master’s degree, MHA, or MBA preferred.
Responsibilities
- Oversee day-to-day administrative and clinical operations across assigned ophthalmology locations in Delaware, Maryland, and Virginia.
- Partner with the Senior Vice President of Operations to develop and implement standardized policies, operational workflows, and regional best practices.
- Monitor practice performance metrics, KPIs, patient flow, and throughput to improve efficiency and patient satisfaction.
- Drive operational alignment across optical, surgical, general ophthalmology, and subspecialty practices.
- Manage regional budgets, revenue cycle workflows, and operating expenses to support financial profitability.
- Analyze clinical productivity, physician schedules, and staffing models to optimize volume and clinical performance.
- Lead facility management, capital requests, procurement, and vendor relations within the regional practices.
- Direct, mentor, and evaluate Practice Managers and local operational staff, fostering accountability, collaboration, and continuous improvement.
- Collaborate with managing physicians, optometrists, and clinical teams to align administrative functions with high-quality patient care.
- Partner with Human Resources on talent acquisition, onboarding, performance management, retention, and workforce development.
- Travel regularly between practice locations throughout Delaware, Maryland, and Virginia.
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What This Job Offers
Job Type
Full-time
Career Level
Director
