Operations Supervisor (Director of Operations) - AMIKids Tampa

AMIkids•Thonotosassa, FL

About The Position

The Director of Operations provides leadership to the youth and direct care team, ensuring alignment with established program operations policies, procedures, and protocols. The role supervises youth in a safe and secure environment and assists with management of the program’s day-to-day operations. The Director supervises staff and youth, coordinates staffing coverage, oversees program activities and field trips, and ensures safety and security procedures are followed. The position also supports staff development and performance, participates in recruiting, and may serve as a liaison to internal and external stakeholders. The role requires a valid driver’s license in the state of employment and a driving record that meets AMIkids Transportation Policy standards. Training outside the program may be required, including travel to other locations.

Requirements

Bachelor’s degree in Business Administration, Education, or a related field.
At least one year of supervisory experience.
Valid driver’s license in the state of employment and a driving record that meets AMIkids Transportation Policy standards.
Ability to complete required training outside the program, potentially involving travel.

Nice To Haves

Two years of supervisory experience preferred.
One year of experience in an educational or youth service program preferred, preferably working with troubled youth.

Responsibilities

Supervise youth and staff in accordance with established policies and procedures, serving as an advisor and positive role model.
Coordinate daily staffing schedules and ensure required staffing ratios are maintained.
Oversee program activities and field trips, ensuring youth-to-staff ratios comply with contractual requirements.
Execute and oversee safety and security policies and procedures, including conducting youth and property searches for unauthorized items.
De-escalate youth altercations and incidents using authorized methods and notify leadership.
Implement the AMIkids Way, Positive Youth Development elements, and the AMIkids Personal Growth Model in interactions with students.
Ensure interactions foster safety, relationships, meaningful participation, challenge, engagement, and community involvement.
Maintain an environment that is physically and emotionally safe and supports effective learning, growth, and progress toward individualized goals.
Plan and conduct regular staff meetings with interactive, open communication.
Provide ongoing training and development opportunities for team members, including development in effective communication with youth.
Provide constructive feedback and evaluate direct reports’ performance to support their continued growth.
May act as a liaison between internal and external stakeholders.
Maintain a valid driver’s license in the state of employment and a driving record meeting AMIkids Transportation Policy standards.
Complete training outside the program when required, which may involve travel to other locations.
Participate in the recruiting process.

Benefits

Growth opportunities and leadership development from within.
Medical, dental, vision, and prescription drug plan options.
Health Spending Account.
Company-paid life insurance and AD&D.
Paid time off and paid holidays.
Wellness benefits, including EAP, health coaching, and stress management programs.
Employer-funded pension plan.
Voluntary 403(B) retirement plan.
Student loan forgiveness program.
Pet insurance.
World travel assistance.
Car rental discounts.
Gym membership discounts.