Operations Supervisor (Director of Operations) - AMIKids Tampa

AMIkids Careers•Thonotosassa, FL

About The Position

AMIkids is seeking a Director of Operations to provide leadership to the Youth and direct care team, ensuring alignment with established program operations policies, procedures, and protocols. The role provides supervision for youth in a safe and secure environment and assists with management of the program’s day-to-day operations. The Director of Operations supervises youth and staff, coordinates staffing and coverage, oversees program activities and field trips, and ensures safety, security, and required youth-to-staff ratios. The role also supports staff development and performance, contributes to recruiting, and may serve as a liaison between internal and external stakeholders. The position requires a valid driver’s license in the state of employment and a driving record meeting AMIkids Transportation Policy standards. Training outside the program may be required and may involve travel to other locations.

Requirements

Bachelor’s degree in Business Administration, Education, or a related field.
At least one year of supervisory experience.
Valid driver’s license in the state of employment and a driving record that meets AMIkids Transportation Policy standards.
Ability to complete training outside the program when required, potentially traveling to other locations.

Nice To Haves

Two years of supervisory experience preferred.
One year of experience within an educational or youth service program preferred, preferably working with troubled youth.

Responsibilities

Supervise youth and staff in accordance with established policies and procedures, serving as an advisor and positive role model.
Coordinate the daily staffing schedule and ensure coverage is maintained within required ratios.
Oversee and supervise program activities and field trips, ensuring youth-to-staff ratios meet contractual requirements.
Execute, oversee, and adhere to established safety and security policies and procedures; conduct youth and property searches for unauthorized items.
De-escalate youth altercations and incidents using authorized methods and notify leadership.
Implement the AMIkids Way, key elements of Positive Youth Development, and the AMIkids Personal Growth Model in interactions with students.
Ensure interactions reflect Kids First, Safety, Family, Relationships, Meaningful Participation, Challenge and an Engaged environment, and Community Involvement.
Maintain an environment that provides youth with physical and emotional safety and supports learning, growth, and progress toward individualized goals.
Plan and conduct regular staff meetings that promote interactive, open communication and disseminate information.
Provide ongoing training and development opportunities for team members, including continued development in effective communication with youth.
Provide constructive feedback and evaluate direct reports’ performance to support their continued growth.
May act as a liaison between internal and external stakeholders.
Participate in the recruiting process.
Complete required training outside the program, which may require travel to other locations.

Benefits

Growth opportunities and development of leaders from within.
Medical, dental, vision, and prescription drug plan options.
Health Spending Account.
Company-paid life insurance and AD&D.
PTO and paid holidays.
Wellness benefits, including EAP, health coaching, and stress management programs.
Employer-funded pension plan.
Voluntary 403(B) retirement plan.
Student Loan Forgiveness Program.
Pet insurance.
World Travel Assistance.
Car rental discounts.
Gym membership discounts.