Director of Operations

ICBD Holdings • Riverdale, GA

7h • Onsite

About The Position

The Director of Operations is responsible for ensuring the daily activities of a clinic run smoothly by monitoring and correcting processes that support efficient clinic and company operations. This leader provides day-to-day management aligned with the company’s mission and core values, supports sustainable growth, leads a high-performance operations team, and serves as a direct point of contact for clients and stakeholders. The role works closely with leadership, clinical staff, management, and support teams to maintain financial performance, compliance, quality, safety, and service delivery.

Requirements

• Bachelor’s degree or higher strongly preferred.
• Five or more years of experience in the behavioral health industry preferred.
• Knowledge of accounting and finance.
• Knowledge of EMR/EHR systems and proper documentation.
• Strong planning skills.
• Leadership experience.
• Strong people and communication skills.
• Ability to communicate with various departments.

Nice To Haves

• Bachelor’s degree or higher.
• Five or more years of experience in the behavioral health industry.

Responsibilities

• Provide day-to-day leadership and management aligned with the company’s mission and core values.
• Collaborate with leadership on developing, communicating, and implementing growth strategies and processes.
• Motivate and lead a high-performance operations team.
• Act as the lead client-care officer through direct contact with clients and stakeholders.
• Ensure subordinates receive proper training.
• Ensure timely documentation processes are followed.
• Work with leadership to ensure compliance with accrediting and licensing bodies.
• Work with management to maintain company finances, approve department expenses, and keep departments within quarterly and annual budgets.
• Oversee employee and client safety.
• Conduct facility tours as needed.
• Maintain communication with referral sources and families.
• Collaborate with leadership on compliance and quality assurance projects.
• Be available to work weekends, nights, and holidays, and work overtime when needed.
• Maintain weekly, monthly, and quarterly reports for submission upon request.
• Complete all company trainings within three months of hire.
• Follow company policies outlined in the Employee Handbook.
• Work with the clinical team to facilitate crisis intervention.
• Collaborate with leadership and support staff to ensure adherence to medication policies and procedures.
• Mitigate missed services.

Benefits

• 21 paid days off: 15 PTO days, increasing with tenure, plus 6 paid holidays.
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• Medical, dental, vision, long-term disability, life, AD&D, and GAP insurance plans.
• 401(k) with up to 6% employer match.
• Employer-paid maternity and paternity leave for up to 5 weeks.
• Employee Assistance Program with unlimited 24/7 counseling.
• BeyondMed discounts on wellness and elective healthcare services.
• PerkSpot discounts on top brands.
• Pet insurance.
• On the GoGa wellbeing hub.
• Mileage reimbursement.
• Performance bonus potential.
• Referral bonuses for BCBAs and RBTs.

What This Job Offers

• Job Type: Full-time
• Career Level: Director