Director of Rooms - ROOST Tampa

Method Co•Tampa, FL

12d

About The Position

Method Co. is seeking an experienced Director of Rooms to lead the rooms division and oversee daily operations at ROOST. The role is responsible for delivering an exceptional guest experience, driving operational excellence, developing a high-performing team, and maintaining ROOST’s service standards. The Director of Rooms oversees front office, guest services, housekeeping, overall rooms operations, and the on-site Little Wing café, integrating café operations into the guest experience while preserving its distinct identity. This hands-on hospitality leadership role balances strategic oversight with daily operational involvement. It includes managing team performance, guest satisfaction, property standards, financial results, staffing, budgets, and compliance, while partnering with property and corporate leaders and supporting initiatives that connect the property with its surrounding community. The posting names ROOST Tampa in the title but refers to ROOST Baltimore and the Baltimore community in the description.

Requirements

Minimum of 5 years of progressive hospitality management experience.
Previous experience as a Director of Rooms, Rooms Division Manager, Front Office Manager, or in a comparable hotel leadership position.
Strong understanding of front office operations, housekeeping management, guest services, and hotel operating procedures.
Ability to lead, motivate, and develop diverse teams across multiple departments.
Financial acumen, including experience with budgeting, forecasting, labor management, and cost controls.
Exceptional communication, problem-solving, and organizational skills.
Ability to balance strategic leadership with a hands-on approach to daily operations.
Passion for hospitality, design, and creating thoughtful, personalized guest experiences.
Flexibility to work evenings, weekends, and holidays as business needs require.
Ability to stand and/or walk, push, kneel, bend, balance, squat, reach, and stretch for eight hours per day; execute fast-paced movements; and move, pull, carry, or lift objects weighing at least 50 pounds.

Nice To Haves

Experience in boutique, lifestyle, luxury, or extended-stay hotel environments is preferred.
Experience overseeing or collaborating closely with food and beverage operations; café, restaurant, or all-day dining experience is strongly preferred.

Responsibilities

Oversee daily rooms operations, including front office, guest services, housekeeping, and property presentation.
Maintain exceptional guest service standards and lead operations to maximize efficiency, guest satisfaction, and team productivity.
Develop and implement standard operating procedures aligned with ROOST and Method Co. brand standards.
Monitor guest feedback, resolve escalated concerns, and identify opportunities to improve the guest experience.
Collaborate with property leadership to optimize occupancy, room readiness, and operational performance.
Maintain a visible presence throughout the property and support team members to ensure operational consistency.
Provide direct operational oversight of Little Wing café, including daily operations, staffing, scheduling, inventory management, and service execution.
Monitor café financial performance, including revenue, labor costs, cost of goods sold, and operating expenses.
Ensure café compliance with food safety, sanitation, health department regulations, and applicable licensing requirements.
Maintain café standards for food and beverage presentation, product quality, cleanliness, and atmosphere.
Identify opportunities to increase café revenue, improve efficiency, and enhance the experience for hotel guests and local customers.
Collaborate with corporate food and beverage leadership on menu development, programming, promotions, and operational initiatives as appropriate.
Recruit, train, mentor, and develop team members across rooms operations and Little Wing.
Foster a positive, collaborative, service-oriented workplace; set performance expectations and provide coaching and feedback.
Oversee scheduling, labor management, and staffing levels; promote accountability, professional development, and cross-departmental collaboration.
Assist in developing and managing departmental budgets, forecasts, and operating expenses.
Monitor key performance indicators, including guest satisfaction, labor productivity, departmental expenses, and café profitability.
Identify opportunities to improve efficiency, control costs, and maximize revenue without compromising service quality.
Oversee purchasing, inventory controls, and vendor relationships across assigned departments.
Partner with property and corporate leadership to achieve financial and operational objectives.
Coordinate with housekeeping, maintenance, food and beverage, and corporate teams to support seamless daily operations.
Conduct regular property inspections to maintain cleanliness, safety, presentation, and brand standards.
Ensure compliance with company policies, safety protocols, and applicable local regulations.
Support special events, guest programming, and initiatives that strengthen the property's connection to its surrounding community.