Director of Rooms

Kalahari Resorts & Conventions • Round Rock, TX

2d

About The Position

Kalahari Resorts & Conventions is seeking a Director of Rooms to oversee the Front Office—including Valet, Bell Staff, Concierge, Front Desk, and Emerald Lounge—as well as Housekeeping and Laundry. The role is responsible for managing, evaluating, and driving performance across Rooms Division functions, including Front Office, Housekeeping, Common Area, Laundry, Concierge, PBX, and Bell Staff/Shuttle/Valet Service. The Director works closely with the General Manager and AGM on special projects and assignments and serves on the Executive Committee.

As part of the leadership team, the Director is expected to guide, support, and inspire associates while delivering extraordinary guest experiences and bringing energy to the team. The position focuses on guest service, team leadership, operational standards, safety, compliance, financial and revenue performance, property systems, and preparedness for operational disruptions.

Requirements

• At least 5 years of progressive hotel or resort experience in full-service properties with more than 500 rooms.
• Extensive Rooms Division experience in Housekeeping and Front Desk.
• Broad understanding of the tourism industry and the day-to-day functions of all aspects of a resort.
• Collaborative leadership style rooted in respect and service to others.

Responsibilities

• Oversee Front Office, Housekeeping, Laundry, and guest services to ensure high-quality service and guest satisfaction.
• Manage, evaluate, and oversee performance across Rooms Division functions, including Front Office, Housekeeping, Common Area, Laundry, Concierge, PBX, Bell Staff, Shuttle, and Valet Service.
• Maximize guest service scores and identify opportunities within the Rooms Division.
• Hire, train, and lead department managers and team members while maintaining standards, safety, and compliance.
• Control budgets and optimize occupancy and revenue metrics.
• Oversee property systems and maintain readiness for operational disruptions.
• Work with the General Manager and AGM on special projects and assignments.
• Guide, support, and inspire associates as a member of the leadership team and Executive Committee.

Benefits

• Career growth opportunities with promotion from within.
• 401(k) matching.
• Paid time off.
• Holiday compensation.
• Health coverage for full-time associates.
• Dental coverage for full-time associates.
• Vision coverage for full-time associates.
• Employee appreciation events.
• Discounts and perks at all resorts.
• Education assistance programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed