Assistant Director of Rooms

Loews Hotels • Miami Beach, FL

6d

About The Position

The Assistant Director of Rooms oversees daily operations of the Front Office, Concierge, Bell, and related guest service departments at Loews Miami Beach Hotel. The role ensures operational standards and service expectations are met while leading and developing team members through coaching, mentoring, and training. It also involves managing payroll and scheduling processes, improving guest satisfaction, coordinating room assignments with Housekeeping, maintaining financial records and reports, collaborating across departments, and responding professionally to emergencies. The position may require varying schedules based on business needs, regular attendance, and participation in mandatory training and meetings.

Requirements

• Bachelor's degree or relevant work experience.
• At least four years of guest service experience in hotel hospitality.
• At least two years of Front Office or guest service leadership experience (the posting states “Minimum four (2) years”).
• Knowledge of budgeting, forecasting, and financial analysis in a hotel setting.
• Ability to stand for long periods of time.

Nice To Haves

• Experience with a Property Management System; Opera System preferred.

Responsibilities

• Oversee daily operations of Front Office, Concierge, Bell, and related guest service departments, ensuring flawless execution and adherence to Loews standards.
• Lead and develop a high-performing team through coaching, mentoring, and training programs.
• Manage payroll processes, scheduling, timecard edits, and approvals for assigned team members.
• Monitor guest feedback and implement strategies to enhance satisfaction and loyalty.
• Coordinate room allocations and collaborate with Housekeeping to meet guest preferences.
• Maintain accurate financial records, conduct audits, and prepare performance reports for leadership.
• Partner with other departments to promote hotel services and optimize operational efficiency.
• Respond to emergencies professionally, prioritizing safety and security.
• Attend regularly and in conformance with standards.
• Attend mandatory training sessions and meetings.
• Perform other duties as assigned.

Benefits

• Competitive health and wellness benefits.
• 401(k) and company match.
• Paid sick days, vacation, and holidays.
• Paid bereavement and paid pet bereavement.
• Training and development opportunities and career growth.
• Tuition reimbursement.
• Pet insurance.
• Complimentary meals in the Team Member Café while working.
• Team Member hotel rates, discounts, and other perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager