Director of Rooms

OUTRIGGER Hospitality Group•Honolulu, HI

7d•$100,000 - $110,000

About The Position

The Director of Rooms oversees all aspects of resort rooms operations, including Front Office and Housekeeping. The role ensures exceptional guest service by overseeing daily operations, maintaining high guest satisfaction, and driving service excellence through UniFocus Guest Survey results and Standards for Excellence programs. The Director leads and develops departmental teams, manages budgets and operational costs, monitors financial performance, and collaborates with senior leadership on strategic initiatives that support the resort’s long-term success.

Requirements

At least 5 years of experience in hotel or resort management, focused on rooms division.
Proven leadership skills and ability to manage and motivate a diverse team.
Strong financial acumen and experience managing budgets.
Excellent communication and interpersonal skills.
Proficiency in hotel management software and Microsoft Office Suite.
Ability to work flexible hours, including weekends and holidays.

Responsibilities

Oversee Front Office and Housekeeping operations and other aspects of the resort’s rooms operations.
Oversee daily operations and maintain high guest satisfaction.
Drive service excellence using UniFocus Guest Survey results and Standards for Excellence programs.
Lead and develop departmental teams.
Manage budgets and operational costs and monitor financial performance.
Collaborate with senior leadership to execute strategic initiatives supporting the resort’s long-term success.