Assistant Director of Rooms
About The Position
The Assistant Director of Rooms oversees daily operations across Front Office, Concierge, Bell, and related guest service departments at Loews Miami Beach Hotel. The role ensures consistent execution of Loews standards and creates seamless, personalized guest experiences. It includes leading and developing team members, managing staffing and payroll processes, monitoring guest feedback, coordinating room allocations with Housekeeping, and maintaining financial records and reports. The position partners with other departments to promote hotel services and improve operational efficiency, and responds professionally to emergencies while prioritizing safety and security. The role requires regular attendance, participation in mandatory training sessions and meetings, and flexibility to work varying schedules in response to business needs. Other duties may be assigned. The position supervises the Front Desk Team and Guest Services Team.
Requirements
- Bachelor's degree or relevant work experience.
- At least four years of guest service experience in hotel hospitality.
- At least two years of Front Office or guest service leadership experience.
- Knowledge of budgeting, forecasting, and financial analysis in a hotel setting.
- Ability to stand for long periods of time.
Nice To Haves
- Previous Property Management System experience, preferably Opera System.
Responsibilities
- Oversee daily operations of Front Office, Concierge, Bell, and related guest service departments, ensuring execution and adherence to Loews standards.
- Lead, coach, mentor, and train team members to support engagement and growth.
- Manage payroll processes, scheduling, timecard edits, and approvals for assigned team members.
- Monitor guest feedback and implement strategies to improve guest satisfaction and loyalty.
- Coordinate room allocations and collaborate with Housekeeping to meet guest preferences.
- Maintain accurate financial records, conduct audits, and prepare performance reports for leadership.
- Partner with other departments to promote hotel services and optimize operational efficiency.
- Respond to emergencies professionally, prioritizing safety and security.
- Maintain regular attendance and attend mandatory training sessions and meetings.
- Work varying schedules as needed to reflect business needs.
- Perform other duties as assigned.
Benefits
- Competitive health and wellness benefits
- 401(k) and company match
- Paid sick days, vacation, and holidays
- Paid bereavement
- Paid pet bereavement
- Training and development opportunities
- Career growth
- Tuition reimbursement
- Pet insurance
- Complimentary meals in the Team Member Café while working
- Team Member hotel rates, discounts, and other perks
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What This Job Offers
Job Type
Full-time
Career Level
Manager
