Director of Rooms - ROOST Tampa

Method Co.•Tampa, FL

21h

About The Position

Method Co. is seeking an experienced Director of Rooms to lead the rooms division and daily operations at ROOST. The role oversees front office, guest services, housekeeping, and overall property presentation, while providing operational leadership for the on-site Little Wing café. The Director of Rooms is responsible for delivering exceptional guest experiences, maintaining ROOST and Method Co. service and brand standards, driving operational and financial performance, and developing a high-performing team. The position requires a hands-on hospitality leader who can balance strategic oversight with daily operational support and coordinate across property and corporate teams.

Requirements

At least 5 years of progressive hospitality management experience.
Previous experience as a Director of Rooms, Rooms Division Manager, Front Office Manager, or in a comparable hotel leadership position.
Experience overseeing or closely collaborating with food and beverage operations.
Strong understanding of front office operations, housekeeping management, guest services, and hotel operating procedures.
Demonstrated ability to lead, motivate, and develop diverse teams across multiple departments.
Financial acumen, including experience with budgeting, forecasting, labor management, and cost controls.
Exceptional communication, problem-solving, and organizational skills.
Ability to balance strategic leadership with hands-on daily operations.
Flexibility to work evenings, weekends, and holidays as business needs require.
Ability to meet the position's physical demands, including standing or walking for up to eight hours per day and moving, pulling, carrying, or lifting objects weighing at least 50 pounds.

Nice To Haves

Experience in boutique, lifestyle, luxury, or extended-stay hotel environments.
Café, restaurant, or all-day dining experience.
Passion for hospitality, design, and creating thoughtful, personalized guest experiences.

Responsibilities

Oversee daily rooms operations, including front office, guest services, housekeeping, and property presentation.
Maintain exceptional guest service standards and lead operations to improve efficiency, guest satisfaction, and team productivity.
Develop and implement standard operating procedures aligned with ROOST and Method Co. brand standards.
Monitor guest feedback, resolve escalated concerns, and identify opportunities to improve the guest experience.
Collaborate with property leadership to optimize occupancy, room readiness, and operational performance.
Maintain a visible presence throughout the property and support team members in maintaining consistent operations.
Provide operational oversight of Little Wing café, including staffing, scheduling, inventory management, and service execution.
Monitor café financial performance, including revenue, labor costs, cost of goods sold, and operating expenses.
Ensure café compliance with food safety, sanitation, health department regulations, and licensing requirements.
Maintain café standards for food and beverage presentation, product quality, cleanliness, and atmosphere.
Identify opportunities to increase café revenue, improve efficiency, and enhance experiences for hotel guests and local customers.
Collaborate with corporate food and beverage leadership on menu development, programming, promotions, and operational initiatives.
Recruit, train, mentor, and develop team members across rooms operations and Little Wing.
Foster a positive, collaborative, service-oriented workplace culture; establish expectations and provide coaching and feedback.
Oversee scheduling, labor management, and staffing levels, and promote accountability, professional development, and cross-departmental collaboration.
Assist with departmental budgets, forecasts, and operating expenses; monitor guest satisfaction, labor productivity, expenses, and café profitability.
Identify ways to improve efficiency, control costs, and maximize revenue without compromising service quality.
Oversee purchasing, inventory controls, and vendor relationships across assigned departments.
Partner with property and corporate leadership to achieve financial and operational objectives.
Coordinate with housekeeping, maintenance, food and beverage, and corporate teams to support seamless daily operations.
Conduct property inspections to maintain cleanliness, safety, presentation, and brand standards.
Ensure compliance with company policies, safety protocols, and applicable local regulations.
Support special events, guest programming, and initiatives connecting the property with the surrounding community.
Work evenings, weekends, and holidays as business needs require.
Perform duties that may include standing, walking, pushing, kneeling, bending, balancing, squatting, reaching, stretching, and moving quickly around the property; move, pull, carry, or lift objects weighing at least 50 pounds.