Director of Rooms

HM Alpha Hotels & Resorts • Indianapolis, IN

7d • Onsite

About The Position

To maintain a high quality of services offered to guests through management of the functional areas including, but not limited to Front office, Housekeeping and Loss Prevention as to maintain established operational standards and maximize profits of the hotel.

Requirements

• Minimum 3 years of hotel leadership experience with significant responsibility.
• Proven leadership, financial management, and team development skills.
• Experience managing budgets, labor productivity, and guest satisfaction initiatives.
• Proficiency in the use of computer is necessary (I.E Microsoft Office Suites)
• Excellent communication, problem-solving, and organizational skills.
• Demonstrates the ability to manage and support operational systems, troubleshoot basic technology issues, coordinate with IT partners, and ensure business systems remain functional and efficient.

Responsibilities

• Lead and develop Front Office, Housekeeping, and Loss Prevention teams.
• Oversee hiring, training, scheduling, performance management, and associate development.
• Maintain luxury or service standards throughout guest rooms, public spaces, and common areas.
• Drive guest satisfaction through service excellence, guest engagement, and problem resolution.
• Analyze service trends and implement action plans to improve operational performance.
• Manage departmental payroll, labor costs, and operating expenses to achieve budget goals.
• Participate in forecasting, scheduling, and annual budget planning processes.
• Maximize occupancy, ADR, and room revenue through effective reservation management and upselling programs.
• Oversee security and loss prevention operations, ensuring proper incident investigations, reporting, and compliance.
• Ensure adherence to credit control procedures, financial controls, safety standards, and emergency protocols.
• Collaborate with department leaders to achieve financial, operational, and retention goals.
• Maintain a visible presence with guests and associates to ensure exceptional service and engagement.
• Maintain vendor relationships and oversee service contracts to ensure timely, high-quality work at competitive costs.
• Maintains working knowledge of hotel and business technology systems.
• Other duties assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Director