Data Technician Jobs

About The Position

Requirements

• College degree, trade school or equivalent experience
• Minimum 5-7 years experience in 1 or more of the following industries: electronic, fire alarm & life safety, and/or building automation
• Certification in Genetec, Lenel, Softwarehouse, Avigilon, or other enterprise-level systems
• Exceptional customer focus and ability to regularly work under pressure; consistent ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.
• Strong technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems; may adapt procedures, processes, tools to meet the more complex requirements of the job.
• Advanced mechanical and electrical aptitude and ability to read blueprints and drawings; advanced math skills (for some positions, this may include calculating area, velocity, resistance, voltage, etc.).
• Highly proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel).

Responsibilities

• Installs, programs, tests, repairs, and services a substantial variety of systems and equipment which may include security, fire alarm & life safety, and/or building automation.
• Acts as key interface for the provision of technical support and training for the customer and is accountable for maximizing customer satisfaction.
• Reads complex blueprints, schematics, manuals, and other specifications to determine installation requirements.
• Interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using advanced test instruments and hand tools.
• Operates systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions.
• Writes non-routine programs of substantial variety and complexity for systems.
• Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.
• Takes ownership of onsite project including safety, quality and performance.
• May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation.
• May install, configure, and support a variety of network systems and equipment for assigned projects.
• Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
• Performs all work in accordance with Federal, State and local regulations as well as company health and safety policies and procedures.
• Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• May advise management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.
• Participates or assists with developing customer presentations or similar new business development activities.
• Executes all the technical aspects of multiple projects with varying timelines and budgets including, preparation of project deliverables such as submittments/shop drawings/training documentation, programming, graphics development, start-up, certification testing, customer training, close-out documentation, and on-going technical support etc.
• Identifies potential project risks, communicates to appropriate parties and assist in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines.
• Works closely with the Project Manager and/or Operations Manager and assists in the overall coordination of specific projects including supervision and oversight of subcontractors and installation work; makes recommendations regarding quality of work and potential changes in scope, and identifies ways to continuously improve customer satisfaction.
• Using technical knowledge, skills and experience, mentors and trains less experienced staff.
• May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
• Provides performance feedback to management regarding Project Specialist I and II.
• Performs other duties and responsibilities as requested or required.

Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave