Data Center Technician II

Google•Muskogee, OK

2d•$86,000 - $118,000

About The Position

Google's Hardware Operations team monitors and maintains the physical infrastructure behind Google's search technology. In this role, you will install, configure, test, troubleshoot, and maintain hardware such as servers and their components, along with server software such as Google's Linux cluster. You may configure more complex infrastructure, including networks, routers, hubs, bridges, switches, and networking protocols. You may participate in or lead small project teams on larger installations and develop project contingency plans. The work includes manually moving and installing racks and can be physically demanding. The AI and Infrastructure team delivers AI and infrastructure capabilities at scale for Googlers, Google Cloud customers, and Google users worldwide. Its work supports AI models, global services, developers, and technologies including TPUs, Vertex AI for Google Cloud, Google Global Networking, data center operations, and systems research. The position requires component-level repair and troubleshooting experience, the ability to diagnose operating systems, computer/server hardware, or networking protocols, and the ability to perform physically demanding work. Travel and non-standard schedules, including weekends, night shifts, holidays, and shift-based schedules, may be required as operational needs dictate.

Requirements

Experience performing component-level repairs and troubleshooting on technical equipment.
Experience diagnosing and troubleshooting operating systems, computer/server hardware, or networking protocols.
Ability to lift or move 50 lb (23 kg) of equipment and exert yourself physically for extended periods, including frequent bending, kneeling, climbing, pushing, pulling, and lifting.
Ability to travel as operationally required to support business priorities.
Ability to work non-standard hours, including weekends, night shifts, holidays, and shift-based schedules as required.

Nice To Haves

Bachelor's degree or equivalent practical experience.
Completion of the online Google IT Support Professional Certificate program.
Two years of experience diagnosing and troubleshooting operating systems and computer/server hardware or networking protocols.
Experience performing component-level repairs and troubleshooting on IT equipment, or experience in a similar role such as Systems Administration, Network Deployment Engineer, or Help Desk Technician.
Experience working in a data center or network operations center environment.
Ability to collaborate and partner with teams to overcome challenges and adapt to changes in a dynamic work environment.

Responsibilities

Deploy and operate new data center infrastructure across projects or functions.
Report issues, follow data center procedures, and troubleshoot and diagnose straightforward equipment or infrastructure issues, using the resources needed to resolve them.
Maintain the security and integrity of data, track various forms of media, and check for standard data-security issues, such as data that was not properly erased, in accordance with Google security standards.
Disassemble specific end-of-life equipment through part replacement or maintenance in a team setting.
Repair, fix, and perform preventative maintenance on equipment, servers, machines, or infrastructure based on identified issues and defined solutions, with limited guidance.
Install, configure, test, troubleshoot, and maintain hardware and server software.
Configure infrastructure components such as networks, routers, hubs, bridges, switches, and networking protocols.
Participate in or lead small project teams on larger installations and develop project contingency plans.