Data Center Technician II

Astreya • Remote, CO, CO

12d • $19 - $30

About The Position

The Data Center Technician II assists with installing hardware into racks, asset tagging and scanning, cabling, data center maintenance, documenting processes, and server installations. The position handles moderately difficult assignments that require judgment in resolving issues, with some instruction on new assignments and infrequent checks on daily work.

The technician participates in installing, moving, and decommissioning data center hardware and works in a standard ticketing system to communicate clearly and promptly with customers. Work is performed under the direction of the Site Operations Supervisor and/or Operations Manager and follows applicable standard operating procedures, program policies, safety policies, and security policies while meeting quality and quantity requirements.

Requirements

• High school diploma or GED and 2 to 5 years of related experience and/or training, or an equivalent combination of education and experience.
• Excellent verbal and written communication skills in English.
• Ability to respond to any on-call request within one hour while on call.
• Ability to use ticket management systems effectively.
• Ability to cable systems correctly according to ticket requirements and SOP standards, including power, copper, fiber, and other cable types.
• Experience with CAT5e and CAT6 copper cable and multi-mode and single-mode fiber.
• Ability to adapt to changing priorities, conditions, and circumstances.
• Strong organizational skills.
• Working knowledge of computer hardware.
• Understanding of networking components and infrastructures.
• Knowledge of copper and fiber testers.
• Excellent troubleshooting skills.
• Understanding of data center best practices, including basic fault tolerance, cable routing, and calculating power usage.
• Experience with cable management and knowledge of running fiber and copper in a data center.
• Some knowledge of data center electrical, HVAC, and bandwidth infrastructures, as well as fiber and copper topologies.
• Ability to operate material handling equipment such as server lifts and pallet jacks; forklift operation if certified.
• Proficiency with standard desktop PC tools and applications, such as MS Office, MS Outlook, and web browsers.
• Ability to learn new software.
• Must provide own transportation to work locations.
• Ability to safely lift and move a minimum of 50 pounds.
• Ability to perform office-related tasks that may include prolonged sitting or standing, move from place to place within an office environment, use a computer, and communicate effectively.
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers.

Nice To Haves

• Certifications in data center technologies are desired.
• Hands-on experience in electrical, HVAC, and data center infrastructures.
• Working knowledge of networking components and infrastructures, including Wi-Fi.

Responsibilities

• Install, move, and decommission data center hardware, including cabinets, shelves, power strips, rails, fiber, copper and other cables, cable management, servers, storage, and other devices.
• Confirm and label devices, racks, and cables.
• Use a standard ticketing system and provide clear, timely, and appropriate customer communications.
• Follow the direction of the Site Operations Supervisor and/or Operations Manager and comply with standard operating procedures, program policies, safety policies, and security policies.
• Meet quality and quantity requirements for work.
• Perform other duties as required.

Benefits

• Medical insurance through UHC (PPO, HSA, and Surest options) or Kaiser (HMO option for California employees only)
• Dental insurance through UHC
• Vision insurance through UHC
• Flexible Spending Account for health and dependent care
• Commuter benefits for parking and transit, depending on location
• Continuing education and professional development through platforms such as Udemy and Coursera
• Corporate wellness program
• Employee Assistance Program
• Wellness Days
• 401(k) plan
• Basic and supplemental life insurance
• Short-term and long-term disability insurance
• Critical illness, critical hospital, and voluntary accident insurance
• Tuition reimbursement, available after six months and subject to a cap
• Paid Time Off, accrued and prorated, up to 120 hours annually
• Paid holidays
• Statutory leaves, paid time, and other ancillary benefits required by state and federal law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED