Data Center Support Services Technician - Catalyst Conversion

Oracle•Ashburn, VA

5h•Onsite

About The Position

Oracle Cloud Infrastructure is hiring current Ashburn Catalyst Data Center Technicians who started on August 31, 2026, for full-time roles through this Catalyst conversion requisition. The position supports Oracle’s Ashburn, Virginia data center and helps maintain the availability, security, and efficiency of its cloud platform. Technicians work with teams in software, hardware, networking, security, and logistics to support critical data center environments. The role combines logistics operations and hands-on break-fix support. It includes receiving and tracking goods, managing inventory and equipment movements, staging and moving hardware, coordinating with project partners, and escorting third-party vendors. Technicians also diagnose and repair server, network, and storage equipment; install, decommission, and maintain hardware; respond to issues; update service tickets; and follow established procedures while maintaining secure, clean operational areas. The work is physically demanding and may require non-standard, shift-based hours, including nights, weekends, and holidays.

Requirements

Completion of the 12-week Catalyst Data Center Training Program.
High school diploma or equivalent.
At least 3 years of client-facing direct customer support and service, data center, or related field experience; alternatively, a high school diploma or GED plus at least 2 years of such experience; or an associate degree in Computer Science, Information Technology, Data Center Operations, or a related field plus at least 1 year of such experience.
At least 2 years of experience in IT infrastructure, data center services, or server administration.
Demonstrated ability to deliver high-quality customer service and resolve issues professionally.
Demonstrated ability to troubleshoot and resolve technical issues.
Demonstrated ability to manage and troubleshoot network infrastructure and connectivity.
Demonstrated experience diagnosing and repairing hardware issues in support of IT operations.
Ability to resolve tickets independently.
Enthusiasm for technology and a strong desire to begin a career in data center operations.
Willingness to learn technical skills and follow established processes precisely.
Ability to collaborate effectively in an inclusive team environment.
Solid understanding of fundamental mathematical and computational concepts.
Professional demeanor and strong communication skills.
Ability to perform hands-on, physically demanding work rather than desk-based tasks.
Ability to lift up to 50 pounds, climb ladders, and work in tight spaces as required.
Ability to work non-standard hours, including weekends, night shifts, and holidays, and to work shift-based schedules as required.
Must have a personal vehicle for reliable transportation to the Ashburn, Virginia data center.
U.S. immigration sponsorship is not available now or in the future; this includes H-1B, TN, O-1, green card, and F-1-related sponsorship or support.

Nice To Haves

Previous experience supporting data center or cloud infrastructure environments.
Experience with ServiceNow, JIRA, or similar ticket management platforms.
Familiarity with enterprise server, storage, and networking equipment.
Preferred experience: 4 years of client-facing direct customer support and service, data center, or related field experience; alternatively, a high school diploma or GED plus at least 3 years of such experience; or an associate degree in Computer Science, Information Technology, Data Center Operations, or a related field plus at least 2 years of such experience.
At least 1 year of experience in hyperscale cloud environments.

Responsibilities

Inspect, accept or reject, verify, and track inbound and outbound shipments.
Maintain accurate asset-location records and perform inventory cycle counts.
Safely move and stage equipment and support hardware installation and removal.
Coordinate with construction, engineering, and vendors to meet project deliverables.
Ensure safety and security compliance during logistics operations.
Document equipment movements and analyze logistics processes for improvement.
Escort and supervise third-party vendors during maintenance.
Diagnose and resolve hardware issues involving servers, network devices, and storage systems.
Replace faulty hardware components, including CPUs, RAM, drives, cards, power components, and cables.
Install and decommission equipment during system upgrades or refreshes.
Perform routine equipment and system maintenance.
Monitor for issues and respond promptly to minimize downtime.
Collaborate with internal engineering teams and vendors to resolve complex issues.
Manage and update service tickets.
Follow standard operating and maintenance procedures.
Maintain cleanliness and security of operational areas.
Resolve tickets independently.