Data Center Support Services Technician - Catalyst Conversion

Oracle•Abilene, TX

1d•Onsite

About The Position

Oracle Cloud Infrastructure is hiring current Abilene Catalyst Data Center Technicians who started on August 31, 2026, for full-time conversion roles. The technician will support Oracle’s data center infrastructure in Abilene, Texas, helping maintain the availability, security, and efficiency of cloud services. The role works with teams across software, hardware, networking, security, and logistics. Responsibilities span logistics and operations as well as break-fix support. The technician handles equipment shipping, receiving, inventory, movement, staging, installation, and removal; coordinates with project teams and vendors; ensures safety and security compliance; documents equipment movements; and escorts third-party vendors. The technician also diagnoses and repairs hardware issues across servers, network devices, and storage systems, performs equipment maintenance and upgrades, responds to incidents, collaborates on complex issues, and manages service tickets while following established procedures and maintaining clean, secure work areas. This is hands-on, physically demanding work rather than a desk-based role. The position may require non-standard, shift-based hours, including nights, weekends, and holidays. Reliable transportation to the Abilene data center is required, and visa sponsorship is not available.

Requirements

Completed the 12-week Catalyst Data Center Training Program.
High school diploma or equivalent required.
Ability to resolve tickets independently.
Enthusiasm for technology and a strong desire to start a career in data center operations.
Willingness to learn technical skills and follow established processes precisely.
Ability to collaborate effectively in an inclusive team environment.
Solid understanding of fundamental mathematical and computational concepts.
Professional demeanor and strong communication skills.
Must be able to perform hands-on, physically demanding work rather than desk-based tasks.
Ability to lift up to 50 pounds, climb ladders, and work in tight spaces as required.
Ability to work non-standard hours, including weekends, night shifts, holidays, and shift-based schedules as required.
Must have a vehicle for reliable transportation to the Abilene, Texas data center.
Visa sponsorship is not available, now or in the future.
At least 3 years of client-facing direct customer support and service, data center, or related field experience; OR a high school diploma, GED, or equivalent and at least 2 years of such experience; OR an associate degree in Computer Science, Information Technology, Data Center Operations, or a related field and at least 1 year of such experience.
Demonstrated ability to deliver high-quality customer service and resolve issues professionally.
Demonstrated ability to troubleshoot and resolve technical issues.
Demonstrated ability to manage and troubleshoot network infrastructure and connectivity.
Demonstrated experience diagnosing and repairing hardware issues in support of IT operations.
At least 2 years of experience in IT infrastructure, data center services, or server administration.

Nice To Haves

Previous experience supporting data center or cloud infrastructure environments.
Experience with ServiceNow, JIRA, or similar ticket management platforms.
Familiarity with enterprise server, storage, and networking equipment.
At least 4 years of client-facing direct customer support and service, data center, or related field experience; OR a high school diploma, GED, or equivalent and at least 3 years of such experience; OR an associate degree in Computer Science, Information Technology, Data Center Operations, or a related field and at least 2 years of such experience.
At least 1 year of experience in hyperscale cloud environments.

Responsibilities

Inspect, accept or reject goods, verify shipments, and track inbound and outbound activity.
Maintain accurate asset location records and perform inventory cycle counts.
Safely move and stage equipment and support hardware installation and removal.
Coordinate with construction, engineering, and vendors to meet project deliverables.
Ensure safety and security compliance in logistics operations.
Document equipment movements and analyze logistics for process improvements.
Escort and supervise third-party vendors during maintenance.
Diagnose and resolve hardware issues involving servers, network devices, and storage systems.
Replace faulty hardware components, including CPUs, RAM, drives, cards, power components, and cables.
Install and decommission equipment during upgrades or refreshes.
Perform routine equipment and system maintenance.
Monitor for issues and respond promptly to minimize downtime.
Collaborate with internal engineering teams and vendors to resolve complex issues.
Manage and update service tickets.
Follow standard operating and maintenance procedures.
Maintain cleanliness and security of operational areas.