Senior Data Center Support Services Technician

Oracle•Ashburn, VA

About The Position

The Senior Data Center Support Services Technician supports data center operations through server and hardware maintenance, network configuration and validation, technical troubleshooting, safety and compliance oversight, continuous improvement, and collaboration with project teams and vendors. The role guides and coaches less experienced technicians, monitors and assigns ticketing work, and serves as a technical liaison and subject matter expert for technical and non-technical teams. It helps identify and address resiliency, reliability, and availability risks while ensuring work follows standard operating procedures, maintenance operation protocols, and data center change control processes. The position completes complex or ambiguous tasks with limited instructions, helps teams adapt priorities and resources, and develops procedures to resolve routine and non-routine issues. It collects and reviews information to troubleshoot complex errors, shares process improvements, and continues building knowledge of relevant skills, tools, trends, and best practices. The stated U.S. hiring range is $27.64 to $56.83 per hour, or $57,500 to $118,200 per year. Oracle offers a comprehensive benefits package, with eligibility and details varying by role and hours worked.

Responsibilities

Identify opportunities for team members to work on servers, server components, and main hardware to support efficient performance throughout the hardware lifecycle.
Guide and coach less experienced technicians on power distribution units and replacement hardware, including safe removal and troubleshooting without disturbing critical infrastructure.
Guide technicians on implementing designed network communications and solutions, and sign off on client configurations within environments.
Validate cabling, network builds, and connectivity, verifying that devices are connected and error-free.
Monitor and assign work in a ticketing environment, mentor technicians, implement technical solutions, and troubleshoot systems within assigned service level agreements.
Identify and escalate trends, and document steps and resolutions involved in maintaining environments.
Oversee adherence to standard operating procedures and maintenance operation protocols, site rules, colocation vendor rules, and sign-off requirements.
Uphold security procedures, consider applicable local regulations, and conduct functional testing of security.
Ensure compliance with health and safety guidelines, including personal protective equipment, site access, and data-site requirements.
Train others in advanced repair techniques aligned with corporate objectives and data center change control processes.
Identify and analyze recurring problems or trends, escalate issues to senior peers or external experts and operations teams, and engage global teams about local issues.
Lead collaboration with project teams and colocation partners to test and validate electrical and mechanical systems and coordinate site utility requirements.
Act as a technical liaison and subject matter expert to help identify and resolve resiliency, reliability, and availability risks.
Ensure contractors and vendors provide quality services and meet service level agreements.
Contribute to quality assurance by creating processes and training less experienced peers.
Complete complex or ambiguous tasks according to project requirements with limited instruction, and guide team members on shifting priorities and resources.
Collaborate across teams to deliver work and support critical objectives, building partnerships based on stakeholder and customer needs.
Develop and share procedures for resolving routine and non-routine issues, serving as an escalation point and reviewing information to troubleshoot complex errors.
Seek learning opportunities, feedback, and advanced training; stay current with relevant trends and best practices.
Recommend, implement, and share improvements to complex processes, protocols, and workflows.