Senior Data Center Support Services Technician

Oracle•Phoenix, AZ

3d•$57,500 - $118,200

About The Position

As an Oracle Data Center Engineer, this role serves as the technical liaison between technology teams and the data center environment, supporting day-to-day operations and core data center infrastructure. The technician troubleshoots and resolves infrastructure issues, monitors system error logs and ticket queues, coordinates with resolver groups, recommends and implements corrective actions, and maintains documentation for supported technologies. The role is expected to improve processes and introduce automation to simplify operations. The technician independently executes small projects and works with a manager to plan and execute larger local projects. The position supports data center operations and technical services across servers, network connectivity, critical infrastructure, safety, security, compliance, vendor coordination, and continuous improvement. It includes providing after-hours support when required and minimal travel may be required. Employment is contingent on successful completion of required background screening.

Requirements

Active TS/SCI security clearance.
DoD 8140 certification such as Security+ or higher.
Bachelor of Science degree in Computer Science, Information Systems, or equivalent work experience.
3–8 years of experience, primarily in data center infrastructure operations support and server administration in a mid-sized environment of 200–1,000+ server systems.
Demonstrated expertise in at least two of the following areas: power capacity allocation for high- and low-density racks; incident management and outage resolution; Linux and/or Windows server administration; networking, including DNS and TCP/IP.
Solid understanding of data center design, commissioning, and operational best practices, and ability to ensure their application.
Examples of executing process improvements.
Demonstrated drive to investigate system or process details to solve customer problems.
Excellent oral and written communication skills.
Strong adherence to process and ability to champion processes.
Strong influencing skills.
Ability to work independently with little direct management.
Experience supporting large enterprise customers in an operations environment.
Ability to complete required background screening.
Ability to provide after-hours support when required.
Minimal travel may be required.

Nice To Haves

Experience with a reputable cloud provider.
Experience with a Tier 1 data center colocation provider.
Ability to bring relevant experience while developing a career in cloud services.

Responsibilities

Understand the design, functionality, and operational requirements of data centers in the assigned region.
Perform advanced break/fix, hardware maintenance, troubleshooting, and lifecycle support for servers, components, power distribution equipment, and supporting infrastructure.
Monitor and manage ticketing-system work, ensuring issues are resolved within established Service Level Agreements.
Serve as an escalation point for complex or non-routine technical issues and guide less experienced technicians.
Identify recurring failures and operational trends; work with internal teams on root cause analysis and corrective actions.
Provide after-hours support when required to maintain operational availability.
Support implementation of defined network configurations, installations, augmentations, and connectivity requirements in data center environments.
Validate cabling, device connectivity, network builds, and installation quality.
Guide technicians on network installation, cabling, troubleshooting, and implementation standards.
Coordinate with network engineering and other technical teams to troubleshoot connectivity issues and support infrastructure deployments.
Support audits and assessments of electrical, mechanical, power, cooling, and capacity requirements at assigned facilities.
Work with project teams and colocation partners to test and validate electrical and mechanical systems.
Coordinate with local colocation providers on site utility and infrastructure requirements.
Participate in operational reviews and analyze technical data to identify reliability, resiliency, capacity, and availability concerns.
Identify and resolve risks affecting critical data center infrastructure; support failure analysis, maintenance, troubleshooting, and operating-procedure reviews.
Follow standard operating procedures, methods of procedure, change-control requirements, site policies, and colocation vendor requirements.
Maintain compliance with security procedures and support physical security system testing when required.
Complete work according to health and safety standards, including PPE, site access requirements, and data center safety procedures.
Maintain accurate technical documentation, operating procedures, troubleshooting records, and supporting documentation.
Act as a technical liaison across data center operations, engineering, networking, server hardware, project management, environmental health and safety, security, and supporting organizations.
Build relationships with internal stakeholders, colocation providers, contractors, and vendors; ensure vendor and contractor work meets operational and contractual expectations.
Work with regional leaders and business stakeholders on projects and on improving performance, reliability, and efficiency across colocation, leased, and owned infrastructure.
Review and resolve infrastructure and build-related issues and recommend improvements that prevent recurrence.
Provide subject matter expertise and mentor and coach less experienced technicians.
Complete complex or ambiguous assignments with limited direction and help the team adjust priorities and resources to operational needs.
Develop, document, and share procedures for routine and non-routine technical issues.
Identify opportunities to improve processes, workflows, documentation, reliability, and operational efficiency.
Support team training through knowledge sharing and practical technical guidance.
Maintain current knowledge of relevant technologies, tools, industry practices, and data center operational standards.
Monitor customer environments by checking system error logs, monitoring ticket queues, and consulting with teams maintaining the environments; recommend resolutions and take corrective actions.
Execute small projects independently and work with a manager to plan and execute larger local projects.

Benefits

Medical, dental, and vision insurance, including expert medical opinion.
Short-term and long-term disability insurance.
Life insurance and accidental death and dismemberment insurance.
Supplemental life insurance for employees, spouses, and children.
Health care and dependent care Flexible Spending Accounts.
Pre-tax commuter and parking benefits.
401(k) Savings and Investment Plan with company match.
Flexible vacation for eligible salaried, non-overtime-eligible employees; accrued vacation for other eligible employees.
11 paid holidays.
72 hours of paid sick leave upon hire, refreshed annually, with carryover up to a 112-hour maximum.
Paid parental leave.
Adoption assistance.
Employee Stock Purchase Plan.
Financial planning and group legal benefits.
Voluntary auto, homeowner, and pet insurance.