Senior Data Center Support Services Technician

Oracle•Phoenix, AZ

22h

About The Position

As an Oracle Data Center Engineer, you will serve as the technical liaison between technology teams and the data center environment, supporting day-to-day operations and core data center infrastructure. You will troubleshoot and resolve infrastructure issues, monitor customer environments, review system error logs and ticket queues, recommend and implement corrective actions, and maintain documentation for supported technologies. The role calls for independent judgment, attention to detail, process improvement, and automation to simplify operations. You will execute small projects independently and collaborate with your manager on planning and delivering larger local projects. The position is suited to someone with data center operations experience, ideally with a reputable cloud provider or Tier 1 colocation provider, who is interested in growing into Cloud Services. The role also supports data center operations, network installation and connectivity, critical infrastructure and capacity, safety, security and compliance, vendor coordination, and continuous improvement. You will act as a technical resource, help guide less experienced technicians, and work with internal teams, colocation partners, contractors, and vendors to maintain reliable and efficient infrastructure. After-hours support may be required, and minimal travel may be required.

Requirements

Active TS/SCI security clearance.
DoD 8140 certification, such as Security+ or higher.
Bachelor of Science degree in Computer Science, Information Systems, or equivalent work experience.
3–8 years of experience, primarily in data center infrastructure operations support and server administration in a mid-sized environment of 200–1,000+ server systems.
Demonstrated expertise in at least two of the following: power capacity allocation for high- and low-density racks; incident management and outage resolution; Linux and/or Windows server administration; networking, including DNS and TCP/IP.
Solid understanding of data center design, commissioning, and operations best practices, and ability to ensure they are applied.
Examples of executing process improvements.
Ability to investigate system or process details to solve customer problems.
Excellent oral and written communication skills.
Strong adherence to process and ability to champion processes.
Strong influencing skills.
Ability to work independently with little direct management.
Experience supporting large enterprise customers in an operations environment.
Successful completion of required background screening.

Nice To Haves

Experience with a reputable cloud provider.
Experience with a Tier 1 data center colocation provider.

Responsibilities

Understand the design, functionality, and operational requirements of data centers in the assigned region.
Perform advanced break/fix work, hardware maintenance, troubleshooting, and lifecycle support for servers, components, power distribution equipment, and supporting infrastructure.
Monitor ticketing systems and ensure issues are resolved within established service-level agreements.
Serve as an escalation point for complex or non-routine technical issues and guide less experienced technicians.
Identify recurring failures and operational trends, and work with internal teams on root cause analysis and corrective actions.
Provide after-hours support when required to maintain operational availability.
Support network configurations, installations, augmentations, and connectivity requirements in data center environments.
Validate cabling, device connectivity, network builds, and installation quality.
Guide technicians on network installation, cabling, troubleshooting, and implementation standards.
Coordinate with network engineering and other technical teams to troubleshoot connectivity issues and support infrastructure deployments.
Support audits and assessments of electrical, mechanical, power, cooling, and capacity requirements.
Work with project teams and colocation partners to test and validate electrical and mechanical systems.
Coordinate with colocation providers on site utility and infrastructure requirements.
Participate in operational reviews and analyze technical data for reliability, resiliency, capacity, and availability concerns.
Identify and resolve risks affecting critical data center infrastructure, and support failure analysis, maintenance, troubleshooting, and procedure reviews.
Follow standard operating procedures, methods of procedure, change control requirements, site policies, and colocation vendor requirements.
Maintain compliance with security procedures and support physical security system functional testing when required.
Complete work in accordance with health and safety standards, personal protective equipment requirements, site access requirements, and data center safety procedures.
Maintain accurate technical documentation, operational procedures, troubleshooting records, and supporting documentation.
Act as a technical liaison across data center operations, engineering, networking, server hardware, project management, environmental health and safety, security, and other supporting organizations.
Build productive relationships with internal stakeholders, colocation providers, contractors, and vendors, and ensure vendors meet quality and operational expectations.
Work with regional leaders and business stakeholders on projects, operational performance, and reliability and efficiency improvements across colocation, leased, and owned data center infrastructure.
Support resolution of infrastructure and build-related issues and recommend improvements to quality and recurrence prevention.
Provide technical expertise and mentor and coach less experienced technicians.
Complete complex or ambiguous assignments with limited direction and help adjust team priorities and resources to operational needs.
Develop, document, and share procedures for routine and non-routine technical issues.
Identify opportunities to improve processes, workflows, documentation, reliability, and operational efficiency.
Support team development and training through knowledge sharing and practical technical guidance.
Maintain current knowledge of relevant technologies, tools, industry practices, and data center operational standards.
Develop practical and creative solutions to technical and operational challenges.
Proactively monitor customer environments by reviewing system error logs, ticket queues, and input from other groups.
Recommend resolutions to system errors and performance issues and take corrective actions.
Improve existing processes and introduce automation to simplify operations.
Execute small projects independently and work with the manager to plan and execute larger local projects.

Benefits

Medical, dental, and vision insurance, including expert medical opinion.
Short-term and long-term disability.
Life insurance and AD&D.
Supplemental life insurance for employees, spouses, and children.
Health care and dependent care flexible spending accounts.
Pre-tax commuter and parking benefits.
401(k) Savings and Investment Plan with company match.
Paid time off, with flexible vacation for eligible salaried non-overtime positions and accrued vacation for other eligible employees.
11 paid holidays.
Paid sick leave: 72 hours upon hire, refreshed annually, with unused hours carrying over up to a 112-hour cap.
Paid parental leave.
Adoption assistance.
Employee Stock Purchase Plan.
Financial planning and group legal benefits.
Voluntary auto, homeowner, and pet insurance.