Data Center Support Services Technician

Oracle • Abilene, TX

4d

About The Position

The Data Center Support Services Technician performs server hardware maintenance, network configuration and validation, ticket-based technical support, and operational work in data center environments. The role follows established protocols to replace and upgrade server components, install power distribution units or replacement hardware, troubleshoot equipment, and validate cabling and network connectivity while protecting critical infrastructure.

The technician responds to assigned tickets within service level agreements, documents troubleshooting steps and resolutions, and may guide less experienced technicians. The role supports compliance with standard operating procedures, maintenance operation protocols, site security requirements, and health and safety guidelines. It also contributes to training, continuous improvement, issue escalation, quality assurance, and coordination with project teams, colocation partners, contractors, and vendors.

Requirements

• High school diploma, GED, or equivalent and 2 years of experience in client-facing direct customer support and service, data center work, or a related field; or an associate degree in Computer Science, Information Technology, Data Center Operations, or a related field and 1 year of such experience.
• Demonstrated ability to deliver high-quality customer service and resolve issues professionally.
• Demonstrated ability to troubleshoot and resolve technical issues.
• Demonstrated ability to manage and troubleshoot network infrastructure and connectivity.
• Demonstrated experience diagnosing and repairing hardware issues in support of IT operations.
• 2 years of experience in IT infrastructure, data center services, or server administration.

Nice To Haves

• High school diploma, GED, or equivalent and 3 years of experience in client-facing direct customer support and service, data center work, or a related field; or an associate degree in Computer Science, Information Technology, Data Center Operations, or a related field and 2 years of such experience.
• 1 year of experience in hyperscale cloud environments.

Responsibilities

• Replace server components, upgrade servers, and proactively maintain hardware throughout its lifecycle using established protocols and guidelines.
• Install power distribution units and replacement hardware, and remove or troubleshoot hardware without disturbing critical infrastructure.
• Implement defined network communications and solutions, including cabling and networking equipment environments.
• Validate cabling and network builds, verify device connectivity, and check for errors with limited supervision.
• Monitor and respond to tickets, troubleshoot or enhance systems within SLAs, document work and resolutions, and guide less experienced technicians.
• Follow SOPs and MOPs, site and colocation vendor rules, security procedures, local regulations, and applicable health and safety guidelines.
• Help facilitate training aligned with corporate objectives and operational data center change control processes.
• Identify recurring problems and trends, escalate issues to senior peers, external experts, and operations teams, and communicate local issues to global teams.
• Work with project teams and colocation partners to test and validate electrical and mechanical systems and coordinate site utility requirements.
• Begin acting as a technical liaison and provide subject matter expertise to identify and resolve resiliency, reliability, and availability risks.
• Ensure contractors and vendors deliver quality services and meet SLAs.
• Contribute to quality assurance through process creation and assist in training less experienced peers.
• Complete moderately complex or ambiguous tasks, adjust priorities and resources to team needs, and collaborate to support team objectives.
• Use procedures and available data to troubleshoot moderately complex or non-routine issues, resolve routine issues, and escalate as needed.
• Build relevant knowledge and skills, seek and address feedback, pursue training, and recommend improvements to processes and workflows.

Benefits

• Medical, dental, and vision insurance, including expert medical opinion
• Short-term and long-term disability
• Life insurance and AD&D
• Supplemental life insurance for employees, spouses, and children
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off, including vacation benefits subject to eligibility and work hours
• 11 paid holidays
• Paid sick leave
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal benefits
• Voluntary auto, homeowner, and pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED