Data Center Technician - CTJ - Top Secret

Microsoft•Cheyenne, WY

19h

About The Position

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers its cloud services. As a Data Center Technician on the U.S. Government Airgap team, you will help deliver the core infrastructure and foundational technologies for Microsoft’s dedicated online services supporting the U.S. Government. The role supports dedicated datacenter operations serving U.S. Government customers and their federal missions as part of Microsoft’s global datacenter operations team. The position involves preparing, installing, diagnosing, troubleshooting, replacing, and decommissioning equipment; carrying out service tasks according to established instructions and standards; and helping maintain safe, secure, reliable datacenter operations. Technicians complete assigned tickets in line with performance expectations and service-level agreements, communicate and escalate incidents, and collaborate with internal and external stakeholders. The work also includes required safety and security training, participation in team activities, and developing practical skills through training and on-the-job observation. Candidates must have an active U.S. Government Top Secret Security Clearance, meet applicable Microsoft, customer, and government screening requirements, pass the Microsoft Cloud background check, and provide verification of U.S. citizenship. The typical U.S. base pay range is USD $34.13–$56.54 per hour. A different range applies to specific work locations in the San Francisco Bay area and New York City metropolitan area: USD $45.24–$63.61 per hour. Certain roles may be eligible for benefits and other compensation.

Requirements

High school diploma, GED, or equivalent.
Basic knowledge of computer hardware and components.
At least 2 years of experience supporting IT equipment or related technology.
Active U.S. Government Top Secret Security Clearance.
Ability to meet Microsoft, customer, and/or government security screening requirements.
Successful verification of the stated security clearance before an offer of employment.
Ability to pass the Microsoft Cloud background check upon hire or transfer and every two years thereafter.
U.S. citizenship, with citizenship verification through a valid passport, other approved documents, or verified U.S. government clearance.

Nice To Haves

Applicable CompTIA certification, such as A+, Server+, or Network+.
Basic Structure Cabling (BSC) certification.
Ability to communicate effectively with multiple stakeholders.
Desire to learn, grow, and develop new technical skills.

Responsibilities

Prepare, install, diagnose, troubleshoot, replace, and decommission equipment using standard processes and procedures.
Share relevant information proactively to support efficient workflows and reduce the impact of work changes on others.
Follow Data Center Services policies, procedures, and deadlines.
Complete assigned tickets efficiently, meeting task-specific KPI expectations and established SLAs with minimal guidance.
Prepare, stage, set up, and start up or shut down equipment such as racks, hard drives, and switches according to provided instructions and checklists.
Assist and guide other technicians with challenging or complex tasks.
Perform post-execution quality checks to verify grounding, staging, labeling, and cabling against safety protocols, deployment standards, and planned Network Design Tasks.
Diagnose and troubleshoot issues using standard procedures, identify causes, and replace faulty components while minimizing customer and business disruption.
Guide technicians who are troubleshooting issues.
Decommission hardware for simple changes and refreshes, such as memory upgrades and OS rebuilds, following standard procedures with minimal guidance.
Communicate, report, and escalate incidents to appropriate data center operations management units, Technician Leads, and engineering specialists.
Develop an understanding of cross-functional processes and support partnerships with internal and external stakeholders.
Complete role- and workload-aligned training and gain hands-on experience by observing experienced technicians.
Participate in daily safety briefings, complete required safety training, and follow safety procedures for equipment use, lifting, electrical hazards, and ladder or rolling-stair use.
Follow security and data-management policies and procedures, complete required security training, and alert others to security concerns or incidents.
Contribute to an effective team environment by sharing information, participating in regular team meetings, asking questions, and staying informed about others’ work.
Take ownership of service quality, task completeness, user experience, and data center facilities; maintain client focus and understand the impact of assigned work.
Embody Microsoft’s culture and values.