Data Center Technician - CTJ - Top Secret

Microsoft•Cheyenne, WY

1d•$34 - $64

About The Position

Microsoft’s Cloud Operations & Innovation (CO+I) powers its cloud services. As a Data Center Technician on the U.S. Government Airgap team, you will help deliver the core infrastructure and foundational technologies for Microsoft’s dedicated online services supporting the U.S. Government. The role is part of a global datacenter operations organization supporting government customers and federal missions. You will prepare, install, diagnose, troubleshoot, replace, and decommission data center equipment; complete assigned tickets to service-level expectations; and support equipment startups, shutdowns, quality checks, and incident escalation. You will follow safety, security, and data management procedures, work with internal and external stakeholders, and contribute to team effectiveness and service quality. The position requires an active U.S. Government Top Secret Security Clearance, verification of U.S. citizenship, and successful completion of Microsoft’s Cloud background check.

Requirements

High school diploma, GED, or equivalent.
Basic knowledge of computer hardware and components.
At least 2 years of experience supporting IT equipment or related technology.
Must have an active U.S. Government Top Secret Security Clearance.
Must meet Microsoft, customer, and/or government security screening requirements and provide clearance verification.
Must pass the Microsoft Cloud background check upon hire or transfer and every two years thereafter.
U.S. citizenship must be verified due to citizenship-based legal restrictions.

Nice To Haves

Applicable certifications such as CompTIA A+, Server+, or Network+.
Basic Structure Cabling (BSC) certification.
Ability to communicate effectively with multiple stakeholders.
Desire to learn, grow, and develop new technical skills.

Responsibilities

Prepare, install, diagnose, troubleshoot, replace, and decommission data center equipment according to standard processes and procedures.
Share relevant information proactively to support efficient workflows and mitigate the impact of changes on others.
Comply with Data Center Services policies, procedures, and deadlines.
Complete assigned tickets efficiently, meeting or exceeding task KPIs and SLAs with minimal guidance.
Prepare, stage, set up, and perform equipment startups and shutdowns according to checklists, guides, protocols, and instructions.
Assist and provide guidance to other technicians on challenging or complex tasks.
Perform post-execution quality checks, including verifying grounding, staging, labeling, and cabling against safety protocols, deployment standards, and planned Network Design Tasks.
Diagnose and troubleshoot issues, identify causes, and replace faulty components while minimizing customer and business disruption.
Guide technicians who are troubleshooting issues.
Decommission hardware for simple changes and refreshes, such as memory upgrades and OS rebuilds, following standard procedures.
Communicate, report, and escalate incidents to appropriate data center operations management units, Technician Leads, and engineering specialists.
Develop understanding of cross-functional processes and support partnerships with internal and external stakeholders.
Complete required training and gain hands-on experience through observation and on-the-job training.
Participate in daily safety briefings, complete safety training, and follow procedures for equipment use, lifting, electrical hazards, and ladders or rolling stairs.
Follow security and data management policies, complete required security training, and alert others to security concerns or incidents.
Contribute to a positive team environment by sharing information, participating in meetings, asking questions, and staying informed about others’ work.
Take accountability for service quality, task completeness, user experience, and data center facilities.
Learn the client’s business and maintain a strong client focus when completing tickets and assigned tasks.
Embody Microsoft’s culture and values.