Data Center Support Services Technician - Catalyst Conversion

Oracle • Ashburn, VA

2d • Onsite

About The Position

This Catalyst conversion requisition is only for current Ashburn Catalyst Data Center Technicians who started on August 31, 2026, to be rehired for full-time roles. Oracle Cloud Infrastructure (OCI) designs, deploys, optimizes, and operates data centers supporting its global cloud infrastructure. The technician will join the Infrastructure Operations team at Oracle’s Ashburn, Virginia data center, helping keep the cloud platform available, secure, and efficient while working alongside software, hardware, networking, security, and logistics teams.

The role combines logistics and operations work with hands-on hardware troubleshooting and maintenance. It includes receiving and tracking equipment, managing inventory, moving and staging hardware, resolving issues with servers, network devices, and storage systems, and documenting work through service tickets. The position is physically demanding and involves hands-on tasks rather than desk-based work. Work may include non-standard hours, weekends, night shifts, holidays, and shift-based schedules.

Requirements

• Completed the 12-week Catalyst Data Center Training Program.
• High school diploma or equivalent.
• Ability to resolve tickets independently.
• Enthusiasm for technology and a strong desire to start a career in data center operations.
• Willingness to learn new technical skills and follow established processes precisely.
• Ability to collaborate effectively in an inclusive team environment.
• Solid understanding of fundamental mathematical and computational concepts.
• Professional demeanor and strong communication skills.
• Ability to perform physically demanding, hands-on work rather than desk-based tasks.
• Ability to lift up to 50 pounds, climb ladders, and work in tight spaces as required.
• Ability to work non-standard hours, including weekends, night shifts, holidays, and shift-based schedules as required.
• Must have a personal vehicle for reliable transportation to the Ashburn, Virginia data center.
• Visa sponsorship is not available for this role.

Nice To Haves

• Previous experience supporting data center or cloud infrastructure environments.
• Experience with ServiceNow, JIRA, or similar ticket management platforms.
• Familiarity with enterprise server, storage, and networking equipment.

Responsibilities

• Inspect, accept or reject goods, verify shipments, and track inbound and outbound shipping activity.
• Maintain accurate asset location records and perform inventory cycle counts.
• Safely move and stage equipment and support hardware installation and removal.
• Coordinate with construction, engineering, and vendors to meet project deliverables.
• Ensure safety and security compliance during logistics operations.
• Document equipment movements and analyze logistics processes for improvements.
• Escort and supervise third-party vendors during maintenance.
• Diagnose and resolve hardware issues involving servers, network devices, and storage systems.
• Replace faulty hardware components, including CPUs, RAM, drives, cards, power components, and cables.
• Install and decommission equipment during system upgrades or refreshes.
• Perform routine equipment and system maintenance.
• Monitor for issues and respond promptly to minimize downtime.
• Collaborate with internal engineering teams and vendors to resolve complex issues.
• Manage and update service tickets.
• Follow standard operating and maintenance procedures.
• Maintain cleanliness and security in operational areas.

Benefits

• Medical, dental, and vision insurance, including expert medical opinion.
• Short-term and long-term disability insurance.
• Life insurance and AD&D.
• Supplemental life insurance for employees and eligible family members.
• Health care and dependent care Flexible Spending Accounts.
• Pre-tax commuter and parking benefits.
• 401(k) Savings and Investment Plan with company match.
• Paid time off, with vacation arrangements depending on employee eligibility and position.
• 11 paid holidays.
• Paid sick leave.
• Paid parental leave.
• Adoption assistance.
• Employee Stock Purchase Plan.
• Financial planning and group legal benefits.
• Voluntary auto, homeowner, and pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED