Data Center Support Services Technician - Catalyst Conversion

Oracle•Abilene, TX

2d•Onsite

About The Position

This trainee conversion requisition is only for current Abilene Catalyst Data Center Technicians who started on August 31, 2026, to be rehired for full-time roles. Oracle Cloud Infrastructure is hiring Data Center Technicians for its Abilene, Texas data center as part of its Infrastructure Operations team. The role supports the availability, security, and efficiency of Oracle’s cloud platform and data center environments, working alongside teams in software, hardware, networking, security, and logistics. The position combines logistics and operational work with hands-on troubleshooting and maintenance of servers, network devices, and storage systems. It requires following established procedures, maintaining accurate documentation, and coordinating with internal teams and external vendors. The work is physically demanding and may involve non-standard, shift-based hours, including nights, weekends, and holidays.

Requirements

Completion of the 12-week Catalyst Data Center Training Program.
High school diploma or equivalent.
Ability to resolve tickets independently.
Enthusiasm for technology and a strong desire to begin a career in data center operations.
Willingness to learn new technical skills and follow established processes precisely.
Ability to collaborate effectively in an inclusive team environment.
Solid understanding of fundamental mathematical and computational concepts.
Professional demeanor and strong communication skills.
Ability to perform physically demanding, hands-on work rather than desk-based tasks.
Ability to lift up to 50 lbs, climb ladders, and work in tight spaces as required.
Ability to work non-standard hours, including weekends, night shifts, holidays, and shift-based schedules as required.
Must have a personal vehicle for reliable transportation to the Abilene, Texas data center.
Must be able to work without U.S. immigration sponsorship; sponsorship is unavailable for this role.

Nice To Haves

Previous experience supporting data center or cloud infrastructure environments.
Experience with ServiceNow, JIRA, or similar ticket management platforms.
Familiarity with enterprise server, storage, and networking equipment.

Responsibilities

Inspect, accept or reject goods, verify shipments, and track inbound and outbound activity.
Maintain accurate asset location records and perform inventory cycle counts.
Safely move and stage equipment and support hardware installation and removal.
Coordinate with construction, engineering, and vendors to meet project deliverables.
Ensure safety and security compliance during logistics operations.
Document equipment movements and analyze logistics processes for improvements.
Escort and supervise third-party vendors during maintenance.
Diagnose and resolve hardware issues involving servers, network devices, and storage systems.
Replace faulty hardware components, including CPUs, RAM, drives, cards, power components, and cables.
Install and decommission equipment during system upgrades or refreshes.
Perform routine equipment and system maintenance.
Monitor for issues and respond promptly to minimize downtime.
Collaborate with internal engineering teams and vendors to resolve complex issues.
Manage and update service tickets.
Follow standard operating and maintenance procedures.
Maintain cleanliness and security of operational areas.