Customer Service Representative Jobs

About The Position

Requirements

• High school diploma or equivalent degree
• 1-2 years prior retail experience in an apparel or specialty store environment
• Prior experience with computerized POS (Point of Sale) system

Nice To Haves

• Prior sewing experience is helpful

Responsibilities

• Welcome and service customers with genuine and friendly enthusiasm over the phone, virtual chats, and in person
• Make appointments
• Answer phones
• Press garments
• Ensure that items are ready for pickups
• Communicate clearly and concisely, adapting style to suit customers by problem-solving, using excellent phone skills, and resolving conflict
• Use all systems to manage the customer flow to deliver a five-star customer experience
• Meet all service vows including Prepare, Welcome, Meet Needs & Be There for all customers, including operational checklist tasks and meeting customers' emotional and practical needs
• Provide an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service
• Proactively address customer concerns with confidence
• Know when to escalate and partner with the leadership team
• Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations
• Promote all alterations services and personalization options
• Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience
• Maintain high dress code standards as required by the Dress Code policy
• Greet and escort all alterations customers to and from alterations for appointments
• Press, steam, and spot clean all merchandise
• Follow quality control guidelines and inspect all garments altered/steamed/pressed to verify pristine condition before final delivery to customer
• Build long-term relationships to meet and exceed customer satisfaction and loyalty
• Support inventory management by processing special orders, pick-ups, and first quality standards for all merchandise
• Support all cash wrap behaviors and process transactions with accuracy to make sure every customer feels celebrated
• Seek assistance from the Alterations Manager to address customer issues that cannot be resolved independently
• Maintain a clean and well-organized alterations room
• Perform duties and tasks as assigned by store management