Customer Service Representative
Mainstreet Bank•Fairfax, VA
•Onsite
About The Position
Provides outstanding customer service for all types of customer inquiries and transactions. Operates a teller drawer to serve customers which includes processing transactions and balancing cash drawer daily. Opens and services new accounts. Meets and exceeds customer expectations by accurately assessing needs and providing solutions. Complies with all department, bank, and regulatory policies and procedures.
Requirements
- Minimum one year prior retail banking experience with experience opening accounts preferred.
- Must be able to prioritize and multi-task.
- Excellent attention to details.
- Strong customer service and communication skills.
- Knowledge of federal, state, and bank policy and procedures.
- Knowledge of teller cash limits, teller machines, and preparation of teller work.
- Ability to balance teller cash and maintain acceptable balancing percentages as defined by management.
- Strong computer skills with the ability to become proficient in bank systems with knowledge of Jack Henry systems preferred.
Nice To Haves
- Experience opening accounts preferred.
- Knowledge of Jack Henry systems preferred.
Responsibilities
- Provides outstanding customer service for all types of customer inquiries and transactions.
- Operates a teller drawer to serve customers which includes processing transactions and balancing cash drawer daily.
- Opens and services new accounts.
- Meets and exceeds customer expectations by accurately assessing needs and providing solutions.
- Complies with all department, bank, and regulatory policies and procedures.
Benefits
- Opportunity for personal and professional growth
- Generous benefits
- Access to resources for improving their well-being
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
