Customer Service Representative

Kane's Furniture • Ocoee, FL

12d

About The Position

Kane's Furniture is seeking career-minded Customer Service Representatives for its showrooms. Representatives handle customer inquiries and payments while maintaining a confident, positive, and professional demeanor. The role requires strong customer service skills, ownership, and a commitment to high performance. Candidates should have a steady job history and at least one year of experience in a similar role. The work schedule depends on business needs, and some weekend and evening hours may be required. Compensation is commensurate with experience.

Requirements

• At least one year of experience in a similar role.
• Steady job history.
• Strong customer service acumen and a confident, positive, professional demeanor.
• Bilingual Spanish.

Responsibilities

• Promptly recognize internal and external customers.
• Provide friendly and courteous service to people who approach in person or by telephone.
• Resolve customer issues with minimal supervision.
• Follow up with customers in a timely manner.
• Handle payments, financing, and refunds within company guidelines.
• Maintain accurate records using available technology.
• Perform clerical service functions, including scheduling, routing, finalizing, and parts ordering.
• Update and maintain customer service reports and records.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, supplemental insurance, and telemedicine benefits.
• Free life insurance.
• 401(k) and profit-sharing plan.
• Career growth opportunities.
• Furniture discounts.
• Social responsibility activities, including building Habitat houses and American Heart Association fundraising.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed