Customer Service Representative

Ashley Furniture Industries•Grapevine, TX

13d

About The Position

The Customer Service Representative is Ashley Furniture’s front-line customer service ambassador and the first point of contact for customers. The role delivers positive customer experiences while providing administrative support to store operations and assisting with office functions. It supports customer relationships and the operational excellence of Ashley’s retail business. The representative greets customers and responds to in-person, phone, and email inquiries; assists with accurate sales order processing, customer credit applications, financing arrangements, and account records; and handles payments and transaction reconciliation according to company procedures under the Office Manager’s supervision. The role also resolves or escalates customer concerns, supports audits, inventory processes, and compliance checks, maintains records and routine reports, and collaborates with store associates. It uses point-of-sale systems, retail management software, Microsoft Office Suite, and other business tools. Additional tasks may be assigned by management.

Requirements

Legally authorized to work in the United States.
At least 18 years old.
High school diploma or equivalent.
Knowledge of Microsoft Office Suite and system transactions.
Ability to work flexible hours, including weekends and holidays, and rotate store opening and closing responsibilities across various shifts.
Reliable attendance.
Ability to thrive in a team environment.

Nice To Haves

One year of customer service, office, and/or administrative experience is preferred.

Responsibilities

Greet customers professionally and represent Ashley’s brand image.
Provide customer service through in-person, phone, and email interactions.
Assist with accurate sales order processing, required documentation, and approvals.
Process customer credit applications, assist with financing arrangements, and maintain customer account information.
Follow cash-handling procedures, process payments, and reconcile transactions according to company policies under Office Manager supervision.
Address customer inquiries and concerns, escalate complex issues to management, and follow up to ensure resolution.
Support management with operational audits, inventory processes, and compliance checks by gathering documentation and verifying paperwork.
Maintain accurate records, prepare routine reports, and complete and file sales and office paperwork according to company standards.
Collaborate with sales, merchandising, and other store associates to support customer experience and store operations.
Use point-of-sale systems, retail management software, Microsoft Office Suite, and other business tools.
Complete additional tasks as assigned by management.